Secretary Specialist Ops

Florida Department of Children and Families

Requisition No: 868203

Agency:
Children and Families

Working Title:

SECRETARY SPECIALIST OPS -

Pay Plan:
Temp

Position Number:

Salary: $16.71/hr

Posting Closing Date: 01/28/2026

Total Compensation Estimator Tool

Secretary Specialist OPS

Tallahassee, FL

Open Competitive

This is work performing routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, and providing information to callers. Prepares and distributes notices and other office correspondence properly and timely. Independently reviews and properly distributes incoming and outgoing mail. Updates the case management system; converts and uploads documents to the case management system in a timely manner to keep the Hearing Officers updated on their cases;

records all Petitioner/Respondent contacts in the case management system; keeps email up to date and closes out cases in the case management system.

Answers the telephones, routes calls, takes messages and responds to inquiries from the public, including customers and their legal representatives regarding the hearing process. Accepts verbal hearing requests for a variety of programs, ensuring that all information necessary to file the hearing request has been received.

Other related duties as assigned.

• Answers telephone and gives information to callers, takes messages, or transfers calls to appropriate individuals.
• Maintains email throughout the day and uploads to case management system.
• Opens incoming mail and routes mail to appropriate individuals.
• Answers routine correspondence.
• Composes and distributes meeting notes, correspondence, and reports.
• Locates and attaches appropriate files to incoming correspondence.
• Files correspondence and other records electronically.
• Makes copies of correspondence and other printed material.
• Compiles and maintains lists and records.
• Provides customer service.

• Communicating With Other Workers – Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
• Communicating With Persons Outside Of the Organization – Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
• Interacting With Computers – Controlling computer functions by using programs, setting up functions, writing software, or otherwise communicating with computer systems.
• Establishing and Maintaining Relationships – Developing constructive and cooperative working relationships with others.
• Processing Information – Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.
• Getting Information Needed to do the Job – Observing, receiving, and otherwise obtaining information from all relevant sources.
• Performing for/Working With Public – Performing for people or dealing directly with the public, including serving persons in restaurants and stores, and receiving clients or guests.
• Performing Administrative Activities – Approving requests, handling paperwork, and performing day-to-day administrative tasks.
• Documenting/Recording Information – Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
• Evaluating Information Against Standards – Evaluating information against a set of standards and verifying that it is correct.

• Active Listening – Listening to what other people are saying and asking questions as appropriate.
• Coordination – Adjusting actions in relation to others' actions.
• Writing – Communicating effectively with others in writing as indicated by the needs of the audience.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Information Organization – Finding ways to structure or classify multiple pieces of…