Support Staff; Children Outpatient

Base pay range

$15.00/hr - $17.00/hr

Support Staff performs basic office duties for the program and staff in the programs including answering phones, maintaining office logging system, assisting with scheduling and other clerical tasks to help the program be organized and run smoothly. Expected to demonstrate strong customer service skills as the first point of contact for clients and outside callers and visitors. Handles various tasks related to maintenance of office systems, records, files, logs, and client charts according to the established guidelines.

• Serves as receptionist, answering, screening, and routing calls for assigned staff. Consults with supervisor regarding communications received and relays messages as necessary to assigned staff. Must conduct themselves in a manner which will reflect favorably and professionally upon the Center and employees, and treat all customers with courtesy, respect and dignity.
• Conducts client financial assessments and performs administrative intakes gathering data for financial eligibility, insurance fees in working with the Financial Service Department, etc. Sets client fees in accordance with policy. Performs fee collections and issues receipts. Prepares deposits, maintains petty cash, and makes routes to accounting. Works with Program Supervisor to take care of write‑offs. Communicates with the Financial Service Department any changes in clients insurance status.
• Scans all necessary paper documents into Avatar based on the Scanning Document Guideline within 48 hours of receipt, titling them accurately. Checks the HIE system daily to distribute received faxes to the appropriate staff.
• Knowledge of all SOP policies and procedures. Knowledge of HIPAA regulations. Respects and ensures protection of client rights and confidentiality/privacy.
• Serve as a Safety Officer Designee for the program. Assist Safety Officer/Program Supervisor to ensure required drills are completed timely and bring safety concerns to the Program Supervisor to promote a safe, orderly and therapeutic environment.

Entry level

Full-time

Other

Mental Health Care

Apalachee Center, Inc. offers competitive benefits for full‑time positions to include health, dental, vision, basic life insurance, long term disability, paid time off, and more.