Front Desk Receptionist - Part Time

Company Overview

America’s Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1,000 stores and counting. Each location combines eyewear and eye care into one excellent experience at a single low price.

Receptionists greet and welcome customers in a friendly manner as soon as they arrive. They keep organized patient records, help schedules flow smoothly, and provide prompt, courteous service to customers either on the phone or in person.

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls per National Vision protocol.
• Processes and understands managed care plans, obtaining necessary documentation from insurance companies.
• Provides customers with basic, accurate information.
• Schedules and confirms appointments, follow‑up visits, and classes.
• Files all patient records daily and pulls patient files for the next day’s appointments.
• Checks order status and notifies customers when orders are in or delayed.
• Maintains a tidy, presentable reception area with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries, and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

• Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
• 0‑2 years of related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

High School Diploma or equivalent.

• 401k retirement savings with company match and stock purchase plan.
• Paid sick time.
• Parental leave.
• Employee eyewear discount.
• College scholarship program.

• Training programs available.
• Access to educational courses.
• Emphasis on internal promotions and career advancement.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Entry level

Part‑time

Administrative

Retail