Social Services Worker & Receptionist

Overview

The Salvation Army, an internationally recognized non-profit, faith-based organization, has a job opening for Social Service Worker/Receptionist for the Tallahassee Corps located in Tallahassee, Florida. This is a full-time position (40 hours per week).

Provides social service assistance to eligible clients in the following areas: food, lodging, clothing, furniture, and financial assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures. Answers the telephone in a courteous manner and directs calls to the appropriate destination;

records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army s operations and services; performs routine clerical work such as typing and filing.

• Greets and interviews clients requesting assistance to determine client s eligibility for assistance based on program guidelines and restrictions; records clients’ disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills etc.
• Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; directs clients to Lodge kitchen, Thrift Store or Distribution Center for assistance.
• Provides clients with food from pantry; receives and stocks items donated for the pantry; maintains an itemized account of pantry disbursements and inventory.
• Gives list with addresses for lodging availability.
• Assists in the processing of rent and utility financial assistance for eligible clients by making appropriate copies of documents and assisting clients with completing application forms.
• Serves as liaison to other agencies in order to obtain/coordinate assistance on client s behalf; builds and maintains professional working relationships with community agencies.
• Prepares and files client records in a timely manner ensuring all information is accurate and up to date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.

• Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
• Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services; assists public in locating missing persons.
• Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.
• Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
• Records and updates statistical information; ensures the accuracy and completeness of the same.
• Receives, greets, and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.
• Receives, responds to, and assists people requesting social service assistance; assists in registering clients; maintains supply of maps and phone numbers for social services; locates appropriate personnel to assist visitors.
• Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in.
• Connects employees desiring to make long-distance and/or overseas phone calls; connects and logs personal calls to be placed on credit card or home for employees and place the same calls on a list.
• Adds/deletes names and extensions to the phone list to ensure the list remains up to date on a daily basis; proof reads telephone lists for mistakes before list is printed.
• Sorts and distributes mail; ensures all mail reaches appropriate destination; assists with preparing bulk-mail.
• Receives and prepares receipts for donations, packages, airline tickets, express mail, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and/or E-mail.
• Types and files routine correspondence, documents, lists, reports, etc.
• May assist with a specific program such as senior citizens or food programs; plans and coordinates program arrangements; sets-up program meeting area; ensures clients of program are served effectively.
• Performs related work for special and seasonal projects.
• Makes various announcements over the intercom such as car lights being left on in the parking lot or announcements for…