Receptionist, Administrative​/Clerical

Conviva Senior Primary Care

This range is provided by Conviva Senior Primary Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$38,000.00/yr - $45,800.00/yr

Become a part of our caring community and help us put health first

As the first point of contact for our patients, you will play a crucial role in delivering excellent customer service while managing front desk operations. The ideal candidate is fluent in both English and Spanish, has strong communication skills, and thrives in a fast‑paced medical environment. The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately.

The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

The Receptionist operates a multi‑line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address.

Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

• Welcomes patients and visitors and check them in/out for appointments
• Verify patient information, insurance and collect co‑pays
• Schedule and confirm appointments via phone and in person
• Answer phone calls, direct inquiries, and assist with patient questions
• Maintain patient records in the EHR system with accuracy
• Assist with administrative tasks such as filing, faxing, and data entry
• Ensure compliance with HIPAA and patient confidentiality policies

• Excellent phone etiquette: clinic is very busy, must be comfortable with high volume calls
• Medical office experience
• Strong customer service background
• Must be able to multitask
• Knowledge of MS Office (Word, Excel, Outlook, Access)

• Experience with electronic medical records
• Experience in a fast paced/high volume environment
• Must be bilingual (English/Spanish)

Schedule: Monday – Friday 8:00 AM to 5:00 PM

Additional Information Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from  with instructions on how to add the information into your official application on Humana’s secure website.

Hiring Process We will be using an interviewing technology called Hire Vue to enhance our hiring and decision‑making ability.

Weekly

Hours:

40

Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $38,000 - $45,800 per year.

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement…