Commercial Systems Engineer

Overview

The Commercial Systems Engineer will be responsible for effective provisioning, operation, installation/configuration and maintenance of applications for the Commercial business users. The incumbent will evaluate digital solutions such as marketing platforms, websites and sales applications, and provide technical support, guidance and hands‑on delivery in the planning, implementation, and ongoing operation of Commercial systems, working with the other Shionogi IT teams.

This position will assist with collection of business requirements, document specifications, create project plans, configurations, test plans and capture results in order to share knowledge with the team and develop technology solutions.

This position will also participate in technical research and development to enable continuing innovation within the applications. The incumbent ensures that applications and related procedures adhere to organizational values, enabling staff and partners.

This position will work as a team member of IT in troubleshooting the health and performance of applications; and will assist project teams with technical issues in the initiation and planning phases. These activities include the definition of needs, benefits, and technical strategy; research and development within the project lifecycle; technical analysis and design; and support of operations staff in executing, testing and rolling‑out the solutions.

Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project lifecycle.

Technical environment includes Commercial web sites (Linux, MySQL, Apache, PHP, JavaScript, AWS, Adobe Experience Manager or similar CMS, Digital security), SharePoint, SQL Server, Business Intelligence tools, mobile apps, marketing automation platforms, Domain name management, etc.

• Assists in requirements gathering, technical support, delivery, operations and engineering.
  • Installs, configures, updates, deploys, integrates and operates websites and applications.
  • Participates in solution design reviews of digital solutions (e.g. web applications) and provides subject matter expertise.
  • Works with agency partners to deploy new solution releases to production.
• Provides architecture and technical expertise across a range of digital and middleware technologies including but not limited to Mobile/Web Framework, Marketing Automation Platform, Data Analysis, Web Content Management, Online Marketing, Social, and Security platforms.
• Conducts technology proof of concepts, prescribe technology standards, tool recommendations.
• Provides consultation on complex technical issues and collaborates with other IT teams, and vendor partners to provide resolution.
• Improves the effectiveness and efficiency of solution design activities: ensures that all parties adopt a common framework of standard, reusable design practices in the form of activities, processes and solutions.
• Supports and educates the end users for day‑to‑day operations.
• Identifies and resolves complex application problems utilizing structured troubleshooting methods, techniques and tools.
• Authors and maintains documentation according to Shionogi standards and regulations necessary for the pharmaceutical industry. This includes, but is not limited to, technical specifications, system diagrams and documentation, testing documents, standard operating procedures, work instructions, and operation records.
• Assists in communication of project objectives, scope and status to project teams.
• Transfers technical and operational knowledge to Help Desk and Enterprise Services when rolling out new solutions or changes to ensure smooth transition.
• Provides support and manage demands for Commercial area, and other departments as needed.

Qualifications

• Bachelor’s degree in a technical discipline.
• A minimum of five (5) years of overall professional experience with a minimum of three (3) years enabling Marketing technology initiatives.
• Extensive solution architecture experience in web development, Web Content Management Systems, Database management and data…