Client Service & Product Support Consultant

Client Service & Product Support Consultant

Apply for the Client Service & Product Support Consultant role at ADP
.

• Responsible for providing in‑depth subject‑matter expertise and support to 3(16) and TPA providers, clients, and internal partners.
• Partner closely with 3(16)/TPA providers to drive resolution on issues related to 3(16)/TPA services, Form 5500 preparation and filing, billing, plan document amendments, and year‑end testing.
• The role may involve project‑oriented assignments and typically maintains deep subject‑matter expertise in Retirement Services to enable research and resolution of client issues across one or more products or platforms
  
  Nt.

• 1 year of directly related experience.
• Strong oral and written communication skills.
• Comfortable using Microsoft Office products (Word, Excel, Outlook, etc.).
• Ability to learn proprietary system tools such as Gateway, Omni, Power Image, and CEH.

A college degree pivotal but not required. Other acceptable experiences include:

• Experience noted above, or
• Military service—valuing the discipline, commitment, and problem‑solving abilities veteran bring.
• Knowledge of defined‑contribution industry and an understanding of ERISA and IRS regulations regarding qualified plans.
• ASPPA (QKA) certification.
• Client service experience preferred.

Base salary may vary based on location, skills, and experience. Compensation for this role is USD $47,400.00 – $96,300.00 per year. Additional rewards may include bonus, equity, or commissions.

• Actual compensation will comply with applicable minimum wage and exempt salary requirements under federal, state, and local law.
• Benefits:
  Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short‑ and Long‑Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

ADP is a comprehensive global provider of cloud‑based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics, and compliance expertise. ADP embraces a culture of belonging, innovation, and customer service, earning recognition from many respected organizations.

ADP is committed to an inclusive, diverse, and equitable workplace and to providing equal employment opportunities regardless of any protected characteristic. Hiring decisions are based on ADP’s operating needs and applicant merit, including qualifications, experience, and performance.

ADP has a proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with the utmost integrity and to foster an honest, respectful workplace.