Retail Keyholder; Store

Overview

Retail Keyholder (Store 3025) at Game Stop.

• Provide best-in-class guest service: greet guests, respond to questions and concerns promptly and courteously, assist with video gaming needs, inform guests about promotions and the trade-in program, recommend additional items as appropriate, apply selling behaviors during transactions, and express appreciation to guests.
• Support the overall shopping environment and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the POS system, ensuring top-notch guest service.
• Address guest questions in person or by phone and respond promptly to ensure top-tier service.
• Promote Game Stop benefits, such as new title reservations and the Pro Rewards loyalty program.
• Keep store areas clean, organized, and merchandised according to guidelines; ensure fixtures and equipment are in proper working order.
• Complete Omni-Channel orders daily.
• Safeguard assets through inventory control and loss prevention practices, including scam awareness and safety.
• Conduct store inventory counts, stock/restock merchandise, and move products from stock to selling floor to ensure representation and organization.
• Support management in meeting sales, profit, and shrink goals and complete required administrative duties.
• Count, balance, and reconcile daily POS totals; complete closeout paperwork and bank deposits as required.
• Check shipments for discrepancies, report them to management, and process recalls or stock pulls accurately.
• Supervise and delegate tasks in the absence of management.
• Adhere to Game Stop policies and procedures; follow opening and closing procedures.

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Able to work alone, stand and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills and friendly, genuine assistance to every guest.
• Clear verbal and written communication;
  English proficiency required, bilingual English/Spanish preferred.
• Ability to work in a fast-paced environment and meet performance expectations.
• Operate the POS system and complete required paperwork; basic math and alphabetical skills.
• Self-motivated, team-oriented, with problem-solving abilities.
• Follow written or verbal instructions; deliver bank deposits following loss prevention guidelines.
• Flexible schedule, including extended hours, nights, weekends, and some holidays; minimum 3 days/week availability.
• Physical ability to bend, stoop, reach, climb ladders, and lift up to 30 lbs from ground level to 4 feet.

Full-time store positions at Game Stop are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may be eligible for bonuses and/or other incentives.

• Full-time

• Sales and Business Development

• Retail