Weekend Shift Customer Service Rep-Florence SC

Responsibilities and Duties:

Perform clerical functions relating to all processes

• Manage large amounts of incoming calls
• Generate advanced leads
• Identify and assess customers and drivers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with DRN systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Are you 18 years of age or older?

Desired salary

Can you work evenings?

Can you work overtime?

Have you ever been convicted of a felony?

Tell us about yourself.*

Why did you leave your last job?*

What are your greatest strengths?*

Can you meet our Attendance Requirements?*

Do you have any commitments that may prevent you from meeting attendance requirements?*

Do you have legal rights to work in the US?*

What are your salary expectations?*

Do you multitask well?*

Why should we hire you?*

We do need to run a background check. Will you authorize us to do so?*

Do you have any questions for us?

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