Service Advisor - Florence

Join to apply for the Service Advisor - Florence role at The Cole Family of Harley-Davidson Dealerships

1 year ago Be among the first 25 applicants

Join to apply for the Service Advisor - Florence role at The Cole Family of Harley-Davidson Dealerships

Get AI-powered advice on this job and more exclusive features.

Service Advisor

Service Advisor

Location: Harley-Davidson – Florence, SC

Are you ready to take your career to the next level? Do you want to be a part of the winning team? Looking for a change of scenery? Our family of Harley-Davidson dealerships represents a multi-point dealership family situated in the Southeast and Mid-Atlantic regions. We are a well-established award-winning family of dealerships who takes pride in offering superior customer service and hiring experienced, knowledgeable team members.

Join our team that have Service departments that are Platinum rated by Harley-Davidson.

Our Harley-Davidson dealership is now accepting applications for full-time self-motivated Service Advisors who possess a customer-focused attitude.

An Equal Opportunity Employer

Benefits

• 401K
• Paid Vacation & Holidays
• Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance
• Health Flexible Spending Account
• Company Discounts
• Opportunities for growth and professional development

Position Summary:
Service Advisor

• Become skilled at assessing Harley-Davidson motorcycles for repair, customization, performance and maintenance, etc.
• Estimate costs and completion times of service work, and clearly communicate them to the customer, notifying the customers of any changes, delays, or additional work needed.
• Open & close all customer paid, warranty, and internal repair orders.
• Strategically assign jobs to technicians based on skill level and project schedule.
• Review work-in-progress to ensure quality and timeliness.
• Handle all scheduling of customer appointments and follow up calls.
• Perform cashier functions, as needed.
• Assist in maintaining a smooth-running efficient service department with a high degree of customer satisfaction.
• Promote additional services by communication of service specials or additional work needed.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Qualifications And

Job Requirements

• Knowledge of Harley-Davidson motorcycle servicing a major plus.
• Technical repair education through Motorcycle Mechanics Institute or UTI also a major plus.
• Exceptional customer service skills and attention to detail are a necessity.
• Past experience as a Service Advisor or Service Consultant go to the top of the list

All statements made by applicants for employment during the application will be checked for accuracy. We offer equal employment opportunities to all qualified persons without regard to race, color, sex (including gender identity and sexual orientation), religion, age, national origin, genetic information, citizenship status, marital status, pregnancy (including childbirth, related medical conditions, and lactation), physical or mental disability, past, present, or future service in the Uniformed Services of the United States, or any other basis prohibited by local, state, or federal law.

If you need help to fill out this application form or during any phase of the application, interview, or employment process, please notify the Human Resources Officer to discuss accommodations. The use of this form does not mean there are positions open and does not obligate us in any way.Seniority level

• Seniority level
  
  Entry level

Employment type

• Employment type
  
  Full-time

Job function

• Job function Other
• Industries Retail Motor Vehicles

Referrals increase your chances of interviewing at The Cole Family of Harley-Davidson Dealerships by 2x

Sign in to set job alerts for “Service Advisor” roles.
3rd Shift Customer Service Rep-Florence SCFloor Staff Seasonal July 4th-October 6th Closing shifts (between 5 and 6 pm to 1 and 2:30 am)
Floor Staff Seasonal December 15, 2024 - March 30, 2025

Sr. Client Service & Product Support Specialist Customer Service Representative (Loan Consultant II)
Lead Customer Service Representative, Full or Part Time Lead Customer Service Representative, Full or Part Time Overnight Customer Service Representative Alterations Customer Service Representative

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr