Installation and Repair Technician

Job Description

• Perform fiber internet installations and connections at customer premises within the designated local markets.
• Conduct pre-installation site surveys and assess the requirements for fiber network connectivity.
• Install, terminate, and test fiber optic cables and related equipment to ensure reliable and high-speed internet service.
• Adhere to installation guidelines, quality standards, and safety protocols during all installation activities.
• Provide customers with detailed explanations of the installation process, equipment functionality, and troubleshooting procedures.
• Ensure accurate and timely documentation of all installation activities, including equipment records and customer information.
• Troubleshoot and resolve any issues or concerns related to the installation, ensuring customer satisfaction.
• Assist customers with the setup and configuration of their devices to connect to the fiber internet service.
• Communicate effectively with customers, addressing their questions, concerns, and inquiries in a professional and courteous manner.
• Work collaboratively with the local team, including other technicians and contractors, to ensure efficient service delivery.
• Maintain inventory of installation materials, tools, and equipment, reporting any shortages or discrepancies to the supervisor.
• Stay updated with the latest industry trends, technologies, and best practices related to fiber optic installations.
• Fulfill any other duties assigned by the Regional Field Operations Manager or General Manager for the region.

• Prior experience in fiber optic installation, telecommunications, or related field is preferred.
• Strong technical skills and ability to use various tools and equipment for fiber optic installations.
• Excellent customer service and interpersonal skills to interact with customers in a professional and friendly manner.
• Solid understanding of fiber optic networks, terminations, connectors, and related equipment.
• Familiarity with industry standards and best practices for fiber optic installations.
• Ability to read and interpret technical drawings, diagrams, and installation instructions.
• Detail-oriented with strong organizational and documentation skills.
• Ability to work independently and efficiently, managing time and priorities effectively.
• Physical fitness and ability to work in various weather conditions and physically demanding environments.
• Valid driver's license and reliable transportation to travel to customer locations within the designated local markets.