Patient Engagement Coordinator

Responsibilities

• Review and audit patient surgical scheduling data to ensure accuracy and completeness
• Enroll patients into patient engagement platform in accordance with established protocols
• Maintain and update patient records within patient engagement platform
• Conduct outreach calls to patients to facilitate survey completion
• Enter paper-based patient surveys into the patient engagement platform with a high level of accuracy
• Perform additional data entry, data quality assurance, and related administrative tasks as assigned

• Review and audit patient surgical scheduling data to ensure accuracy and completeness
• Enroll patients into patient engagement platform in accordance with established protocols
• Maintain and update patient records within patient engagement platform
• Conduct outreach calls to patients to facilitate survey completion
• Enter paper-based patient surveys into the patient engagement platform with a high level of accuracy
• Perform additional data entry, data quality assurance, and related administrative tasks as assigned

• High school diploma or equivalent working knowledge preferred.

• One year of experience in customer service, patient relations, or another role involving direct interaction with customers or patients is preferred

• Proficiency with computers, including Microsoft Office applications (Word, Excel, Outlook)
• Strong verbal communication skills for effective patient outreach

• Basic medical terminology, including common surgical and clinical terms
• Understanding of patient scheduling workflows and the importance of accurate demographic and encounter data
• Understanding of appropriate patient communication boundaries and escalation protocols
• Knowledge of basic data entry practices and data quality assurance methods
• Knowledge of effective communication techniques for conducting patient outreach
• Understanding of confidentiality requirements and the proper handling of protected health information (PHI) in accordance with organizational policies and regulations

• Strong attention to detail to identify errors, inconsistencies, or gaps in data
• Proficient data entry skills with a high level of speed and accuracy
• Ability to navigate multiple systems and reconcile information across platforms
• Effective verbal communication skills for patient outreach and follow-up
• Strong organizational skills with the ability to manage repetitive, detail-oriented tasks efficiently

• Ability to interact professionally and empathetically with patients, and handle sensitive conversations with tact
• Ability to organize and prioritize multiple tasks and work efficiently to meet deadlines
• Ability to adapt to workflow changes, learn new systems, and perform additional administrative tasks as assigned

• Standard office environment

• Primarily sedentary work performed in an office or remote environment
• Ability to sit for extended periods while working at a computer workstation
• Frequent use of hands and fingers for keyboarding, data entry, and phone use
• Ability to view computer screens and read detailed information for extended periods
• Ability to maintain sustained concentration and attention to detail when performing repetitive, high-accuracy tasks
• Ability to adapt to changes in workflows, priorities, or systems with minimal disruption

• HOPCo Mission, Vision and Values must be acknowledged and adhered to