Assistant Store Manager

Assistant Store Manager Job Description

As an Assistant Store Manager, you will partner with your Store Manager to support store team members in achieving sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This includes assisting in recruiting, hiring, and training store team members to deliver an exceptional customer experience.

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions

• Partners with Store Manager to lead store staff to achieve sales, service, and operational expectations
• Supports setting clear performance expectations and ensuring the team is trained in sales, customer service, and operations to meet company standards
• Models company values and leads by example as an active coach
• Communicates priorities and sales‑driving information effectively to equip staff to maximize business opportunities
• Assists in recruiting staff and embraces diversity by contributing to an inclusive environment

• Supports the Store Manager in achieving store business plans, including sales, customer service, and operational goals
• Assists in developing game plans and following up on execution to maximize sales and drive consistent performance results
• Partners with Store Manager to present opportunities with fact‑based information and recommendations, leveraging data to make the right decisions
• Participates in driving business outreach opportunities and communicates leads to Store Manager, Multi‑Unit Manager, and Business Outreach team
• Identifies performance opportunities and assists in developing a plan to address and manage issues effectively

• Partners with Store Manager to ensure store schedule accuracy and proper staffing to effectively execute initiatives and operational tasks while maintaining sales coverage
• Assists with training staff on all internal operational functions
• Stays informed on corporate communication, directives, initiatives, and procedures
• Supports the Store Manager with the implementation of store programs to increase efficiencies in sales, service, operations, and branding

• Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued
• Supports a culture of learning and development, ensuring training tools are leveraged
• Serves as a role model to all store team members and provides enthusiastic motivational leadership
• Assists in creating a steady pipeline of external talent through recruitment
• Partners with Store Manager to conduct regular store meetings ensuring all store team members are up-to-date with all company directives

• Assists with training the store team on customer service expectations to create an exceptional customer experience
• Supports the Manager to lead the store team to exceed customer expectations and achieve a high Net Promoter Score
• Leverages all customer feedback to take appropriate actions and prevent or resolve concerns
• Collaborates with the Manager to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction

• Minimum of 2 years of Retail or Sales experience
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business
• Self‑motivated, results‑oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent written and verbal communication skills
• Demonstrates active listening and problem‑solving skills
• Proven ability to train and develop high‑performing store teams
• Proficient in technology systems, applications, Microsoft Office, and video conferencing
• Ability to operate a computer and POS system

• Ability to stand and walk for the majority of the work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and supplies, and see and distinguish between fabric patterns and colors

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.