Associate STORE Manager- Store

Schedule: Full Time (40 hours per week);minimum of five(5) shifts each week including three (3) scheduled first shifts;
Minimum of two (2) second shifts which are opposite of the store manager’s schedule. Minimum of two (2) scheduled weekends per month.

Position

Description:

The Associate Store Manager (ASM) at United Dairy Farmers is a role that is meant to provide support and assume a portion of the same responsibilities as the Store Manager. In the absence of the Store Manager, the ASM will make decisions related to the overall operation of the store including people, operational, guest service and any other operation issues.

The primary responsibility of an ASM is to ensure the delivery of an outstanding experience to every Guest by following the five stages of The Hi Five Guest Experience, either personally or through other associates on duty during his or her shift. This includes both direct service to guests as well as maintenance of excellent store conditions. The ASM serves as the many of the same roles and functions as the Store Manager enabling the Store Manager to focus on value-adding activities to drive success of the store.

The ASM ensures the safe and efficient operation of his or her shift while complying with all laws and regulations, and all company policies and requirements. Associate Store Managers must be legally qualified under applicable state laws to conduct all sales transactions including alcohol and tobacco sales.

• Managing, Training and Coaching other Associates including:
  • Assigning/monitoring performance of duties, coaching The Hi Five Guest Experience, and training of all store associates (First Assistant Managers, Assistant Managers, Shift Leaders and Guest Services Associates) in all store processes.
  • Provides direct counseling to associates as well as input to Store Manager for counseling/discipline of associates.
  • Performs screening interviews with applicants.
  • Trains current and new associates.
• Store Administration:
  The ASM can perform the same duties and assignment of the store manager including ordering, review of weekly delivery reports, transfer of products, completion of paperwork as directed by Store Manager or District Supervisor.
• Overall Guest
  
  Experience:
  
  Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• Dip Side Guest
  
  Experience:
  
  Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers. In addition trains and coaches associates on proper dipside techniques.
• Efficient Operation of Point of Sale System and Gas Console:
  Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.
• Stocking Merchandise:
  Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.
• Security:
  Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs. May review video as needed for investigative purposes (theft, Guest relations, cash/inventory control, etc.)
• Maintenance:
  Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures.
• Reporting:
  Accurate completion of time records and The Hi Five Readiness Planner.
• Other duties as assigned by Management
• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to see well enough to operate store equipment, including POS terminal, gas console, check…