NA Quality Director: Strategy, Compliance & Excellence

Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visitwww.solenis.comor follow us on social media.

As Quality Director, North America you are a senior quality professional accountable for defining, deploying, and continuously improving the Quality Strategy, Quality Management System (QMS), governance, and quality culture across North America manufacturing and supply chain operations.

You will collaborate across multi-sites to manage quality performance across the United States and Canada, and ensure robust compliance with internal standards, customer requirements, and applicable regulatory expectations. As Quality Director you will serve as the senior authority for quality-related risk management, audit readiness, incident management, and capability building to protect customers, safeguard the business, and enable operational excellence.

Core Responsibilities:

Quality Strategy, Governance & Operating Model

Lead and implement the North America Quality Strategy by establishing consistent governance, KPIs, roles, and accountability across all sites, managing risk and audits, and ensuring clear communication and reporting of quality performance.

QMS Ownership & Standardization Across the Network

Own the design, deployment, and continuous improvement of quality management systems across North American sites, ensuring effective nonconformance, CAPA, document/change control, product release, data integrity, and audit processes, while harmonizing Heritage Solenis and Heritage Diversey standards into a unified NA Quality framework.

Operational Excellence Through Quality Leadership

Drive quality into daily operations by partnering with plant and operations leaders to embed ownership at the line/shift level, implementing a continuous improvement model with root-cause problem-solving, standard work for recurring issues, quality loss reduction, and championing Lean/Six Sigma methods to enhance site performance.

Customer Protection, Product Integrity & Incident Management

Serve as the senior escalation partner for customer-impacting quality events and critical incidents, guiding processes for complaints, field failures, product integrity, incident response, and customer communications, while supporting teams in risk identification and mitigation with thoughtful, balanced judgment.

Compliance, Audit Readiness & Certifications

Ensure compliance across North America with internal standards, customer requirements, and regulatory expectations, acting as the senior quality authority for audits and supporting ongoing site certification governance, corrective action completion, and system maturity.

Laboratory Governance & Technical Rigor

Partner with plant managers and site quality managers to ensure lab governance, technical quality, data integrity, and analytical rigor, setting clear expectations for calibration, method validation, COA compliance, and investigation of testing deviations.

Supplier / External Manufacturing / Third Party Quality

Establish expectations and accountability for quality performance across suppliers, tollers, third-party manufacturers, labs, and logistics providers, partnering with Procurement and Supply Chain to implement audits, scorecards, corrective actions, risk-based controls, and materials governance.

Integration & Scalability for Acquisitions

Front quality integration for acquisitions by assessing, stabilizing, and harmonizing processes, aligning governance,…