Telecom Project Coordinator

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Telecom Project Coordinator
, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long‑term, onsite client service delivery.

The Telecom Project Coordinator supports end‑to‑end telecom/IT application and hardware deployments across multiple remote sites (e.g., stores, branches, clinics, plants). This role coordinates schedules, field installers/technicians, vendors, shipping/logistics, and site readiness activities, while providing Level 1 (L1) troubleshooting during and after installs to stabilize deployments and ensure smooth handoff to operations/support teams.

• Coordinate deployment activities across multiple remote sites, including planning, scheduling, status tracking, and cutover coordination.
• Serve as the primary point of contact for site stakeholders, field technicians, vendors, and internal IT teams.
• Confirm and document site readiness (access, power, network connectivity, rack/space, local contacts, maintenance windows) using pre‑install checklists.
• Manage asset logistics: ordering requests, shipping/receiving, staging coordination, inventory updates, and return merchandise authorization (RMA) processes.
• Coordinate application deployments by aligning installation windows, access/permissions, prerequisites, validation steps, and documenting outcomes.
• Provide L1 triage for common issues (connectivity, device setup, authentication, basic application errors) and escape to L2/L3 with clear notes and supporting evidence.
• Maintain deployment documentation including runbooks, site packets, cutover/backout plans, completion checklists, and handoff artifacts.
• Track and report progress, risks, issues, and dependencies; support weekly status updates and stakeholder communications.
• Ensure deployment closeout is completed (site sign‑off, asset records updated, knowledge transfer, final reporting).
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and/or technical teams, including escalating any matters that require additional attention and consideration from engagement management.
• Independently and collaboratively lead client engagement work streams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes.

AI & Engineering leverages cutting‑edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission‑critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client’s unique requirements.

Our AI & Data practice offers comprehensive solutions for designing, developing, and operating advanced Data and AI platforms, products, insights, and services. We help clients innovate, enhance, and manage their data, AI, and analytics capabilities, ensuring they can grow and scale effectively.

Required

• 5+ years experience in IT/telecommunications project coordination or delivery, supporting multi‑site deployments and operational readiness (applications, endpoints, network/voice hardware)
• 5+ years coordinating remote site installs end‑to‑end (planning, site readiness validation, field resource scheduling, logistics, cutover/hypercare, transition to steady‑state support)
• 3+ years telecommunications systems experience, including IVR, IP telephony provisioning/onboarding, and call routing concepts (hunt groups, queues, auto attendants, extensions/DIDs)
• 2+ years working knowledge of…