Desktop Support Technician - Florence, KY

Responsibilities

• Troubleshoot and resolve Tier 2 and 3 escalated technical issues.
• Maintain and manage workload through computerized ITSM ticketing and tracking system.
• Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients and mobile devices.
• Use SCCM, Power Shell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues.
• Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook.

• 1 year of experience supporting networked systems and telephony equipment.
• Experience installing, troubleshooting and supporting corporate AV equipment, and building, deploying and troubleshooting desktop computers in a corporate environment.

This is a Contract to Hire position based out of Florence, KY.

The pay range for this position is $27.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

• Entry level

• Contract

• Information Technology

• IT Services and IT Consulting

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.