Hotel Front Desk Receptionist

Overview

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. The hours will be 3 pm-11 pm and 11 pm-7 am. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first.

If you love interacting with people in a positive work environment, apply now!

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Field customer complaints when necessary
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Bookkeeping: keep accurate records of all hotel guest account information

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations
• High school diploma, GED, or equivalent
• Must be able to stand on your feet for 8 hours during a typical shift

$13 - $14 hourly