Retail Receptionist Part Time

Retail Receptionist Job Description

Greet and assist customers. Schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist’s supervision.

Pay Class:
Part Time
Pay Rate: $10.64 - $14.10 /hr

• Medical coding, insurance research, and billing.
• Greet and assist customers, schedule appointments according to the Resources Scheduling guidelines, answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
• Perform preliminary testing data collection as directed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization and follow up on hold authorizations.
• Clean and maintain the reception area.
• Offer current promotions and pricing guidelines to customers; discuss benefits and features of the discount club card with customers.
• Maintain outside and internal Doctor Referral log for medical patients.

• One year of experience preferred in optics.
• High school diploma, GED, or 1‑5 years of equivalent related job experience.

• Work changing schedules to meet business demands.
• Work inside location.
• Strong organizational skills.
• Speak clearly and effectively.
• Calculate and manipulate numbers/data.
• Read English.
• Problem solving/reasoning.
• Meet customer expectations.
• Work under stress with interruptions and deadlines.
• Follow procedures and instructions.
• Use computer effectively and view computer screen.
• Exhibit empathy in all interactions.
• Bend and stoop continuously.
• Reach above shoulder continuously.

• Cross training in all departments as needed.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. The associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time; occasionally stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds.

The noise level in this location is moderate (use of computers, printers and machines).

Stand: 1/3 to 2/3
Walk: 1/3 to 2/3
Sit: 1/3 to 2/3
Use hands to touch, handle, or feel: 1/3 to 2/3
Reach with hands and arms: 1/3 to 2/3
Talk or hear: 1/3 to 2/3

• Must be detail oriented and well organized.
• Must communicate clearly and effectively with associates and clients.
• Must be energetic and self‑motivated.
• Must be a team player.
• Must be able to problem solve.
• Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
• Ability to initiate immediate interaction, coordination, and collaboration with team members, clients, customers, etc.

All Associates must comply with HIPAA as it pertains to disclosures of protected health information. Associates may have access to confidential customer information and must protect it at all times according to the Company’s Privacy & Security Training Program.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

The compensation range for the role is listed above. Actual pay will be determined based on experience and other job‑related factors permitted by law. Eligible bonuses, equity, and commissions may be part of the compensation package.