Customer Service Agent

LaQuinta Inn & Suites Florence Cincinnati Airport
• Florence , KY , US

Posted 11 days ago

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

• Interact with the sales lead to maintain and improve service and product knowledge
• Keep track of customer accounts and make updates with new account information as necessary
• Respond to customer inquiries, product and service questions, and customer complaints
• Find patterns in customer complaints and bring them to the team for improvement
• Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction

• Must have graduated high school, received a G.E.D. or equivalent
• Strong knowledge of customer interface and interaction
• Excellent active listening, interpersonal, and communication skills

$13 - $13.75 hourly

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley.

Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.