Multilingual Marketing Customer Support Specialist - Lisbon​/On Site

Position: Multilingual Marketing Customer Support Specialist - Lisbon / On Site
Florence, Metropolitan City of Florence, Italy We are hiring Marketing Customer Support Specialists to support advertisers using digital advertising products. This role is ideal for professionals who combine paid advertising expertise with a strong customer service mindset, operating in a structured, KPI-driven environment.

Initial phase (12-hour coverage):

Monday–Sunday | 07:00–19:00

Two shifts:07:00–16:0010:00–19:00

Later phase (to be confirmed by the client):24/7 operation, Monday–Sunday Rotative shifts2 rotative days offKey Responsibilities Handle end-to-end product troubleshooting via email and chat Assist with campaign setup, optimization, and performance inquiries

Collaborate with internal Product Operations and Engineering teams

Drive customer satisfaction across the full case lifecycle

Ensure adherence to SLAs, productivity targets, and quality KPIsProactively identify initiatives to improve service quality and user experience

Educate advertisers on product features and common issue types in partnership with internal specialists

What We're Looking For Mandatory experience in paid campaign management

Degree in Marketing or a related field

Hands-on experience in Digital Marketing Experience in a Contact Centre or Advertising Tech service program

Strong knowledge of social media platforms and digital advertising fundamentals

Excellent communication and customer service skills

Ability to work independently and as part of a team

Meal allowance: €7.63 per working day Health insurance: from day 1 (employee contribution applies; free after 6 months)
Welcome bonus: paid in 12 monthly instalments during the first year Conditional on maintaining
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