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Cruise Ship Guest Services Officer - Front Desk Pro

Job in Florence, Tuscany, Italy
Listing for: Navis Consulting
Full Time position
Listed on 2026-01-19
Job specializations:
  • Customer Service/HelpDesk
    English Customer Service, Customer Service Rep, Bilingual, Event Manager / Planner
  • Hospitality / Hotel / Catering
    Customer Service Rep, Event Manager / Planner
Job Description & How to Apply Below
A hospitality organization is seeking a Guest Services Officer to deliver exceptional customer service and enhance the guest experience onboard. Candidates should have at least one year of experience in a 4-star or 5-star hotel or cruise ship, or as airline cabin crew. Responsibilities include greeting guests, resolving issues, handling financial transactions, and providing information about services. Fluency in English and proficiency in additional languages are essential.

This role requires strong communication skills and the ability to thrive in a fast-paced environment.
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