Customer Service Specialist, Senior

If you’re reading this ad, you’re probably looking for a change. If you want meaningful work where you can make a direct impact on your community, enjoy the best benefits package around, and save for retirement, look no further. At Pinal County, we are celebrating 150 years of serving our community and improving the lives of our residents every day. If you’re considering making a change, think about contributing to the services and infrastructure that directly affect our citizens.

Help us shape the next 150 years! P.S. don’t forget to check out our amazing benefits package.

• An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance.
• Paid Vacation And Sick Leave
  • 15 Vacation Days Accrued Annually Starting Day One
    • After Three (3) Years of Service, 18 Vacation Days Accrued Annually
    • After Five (5) Years of Service, 20 Vacation Days Accrued Annually
• Ten Paid Holidays+ One Paid Floating Holiday to Use as You Wish
• 13 Sick Leave Days Accrued Annually Starting Day One
• Paid Sabbaticals Every Five (5) Years
  • Two-Week Sabbatical After Five Years of Continuous Service
  • Three-Week Sabbatical After Ten Years of Continuous Service
  • Four-Week Sabbatical After Fifteen Years of Continuous Service
  • Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
• Comprehensive Wellness Program
  • Quarterly Wellness Challenges
  • Vision Exams and Optometry Events Onsite
  • Vaccination Clinics
  • Onsite Mammogram and Prostate Screening Events
  • Skin Cancer Screening Events Onsite
  • Biometrics and Health Screening Events Onsite
  • Financial Health and Retirement Planning Events Onsite & Online
  • Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
• Retirement Plans with Generous Employer Contributions
  - Guaranteed Lifetime Benefit!
• Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
  • Some Medical Plans with Zero Employee Premium Cost
• Dental and Vision Plans
• Tuition Reimbursement Program
• Alternative Work Schedules
• Telehealth
• Qualified Employer - Public Service Loan Forgiveness Program - Department of Education
• Employee Assistance Program with Ongoing Training & Development Options
• Civil Service Leave
• Van Pool Options
• Short-Term Disability –
  Employer Paid
• Basic Life Insurance
  - Employer Paid
• Flexible Spending Accounts for Dependent Care and Medical Expenses
• Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance

Additionally, collaborate with a talented team committed to making Pinal County an outstanding place for residents and staff. Working at Pinal County is an investment in YOU.

Apply today and find out why Pinal County is more than just a job.

Before you apply, watch this video to learn helpful tips for completing an application at Pinal County.

• Answer all phone calls coming into the main line.
• Greet and meet customers within.
• Complete all public records as assigned and answer all emails.
• Research information in various County databases.
• Check customer's paperwork for completeness, explain requirements, and assist with completion of application.
• Check site plan for setbacks and other distances with the use of an engineer scale.
• Explain zoning and the use that applies per the ordinance to the customer.
• Enter application information into the computer system with customer.
• Make copies of the application and the site plan to ensure the other departments see the customer.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Acts as a lead position to Customer Service Specialist position.
• Perform other related duties as required.

• High school diploma or GED equivalent.
• Three (3) years of progressively responsible general office and clerical experience.
• Arizona residents
  must have a valid Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

• Knowledge of Business English, spelling, and arithmetic.
• Knowledge of clerical and office practices and…