Front Desk Monitor

Onsite - Magma Ranch II, E Tumbleweed Ln, Florence, AZ 85132, USA

Primarily responsible for answering the phone lines, managing the front entrance, maintaining the reception desk, and utilizing excellent customer service skills while greeting visitors and homeowners via phone and face‑to‑face.

• Provides direct receptionist support to all on‑site property needs by delivering the highest quality customer service to inbound callers, visitors, and vendors.
• Works as an administrative support team member with the On‑site Community Manager to manage the front reception area and inbound calls and assists with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Assists with events.
• Performs other related duties as directed.

• Excellent customer service and communication skills.
• Ability to offer support to administrative staff with ever‑changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast‑paced environment.
• Proficiency with computer programs and company database systems, including MS Office (Excel, Word, Outlook), Internet, and e‑mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department and with other departments.

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout the property/facilities as needed.
• Setting up, taking down and stacking tables and chairs.
• Light cleaning as necessary.

High School or better.

High school diploma or GED and two (2) or more years of paid, professional experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment preferred.

Equal Opportunity Employer
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