Electronic Retail Store Manager

Our mission is to build connections between our clients and their potential customer base by creating a standard of excellence and providing top notch service while, fostering our teams’ growth through a rewarding and progressive environment. The growth of our team members is our highest priority. We are passionate about delivering quality and results. Optimum Retail Dynamics values teamwork within our agency and strives for good partnerships across all platforms.

JOB SUMMARY:

Provides general administrative support to an office or group of sales professionals. Responsible for preparing proposal, presentation and communication materials. Coordinates the distribution of internal and external marketing information.

ORD provides a simple, smart, make-your-day-better marketing experience for anyone who wants first-class nationwide service. For us it’s all about giving the customer the kind of customer service they deserve. Isn’t that how all companies should strive for? We think so.

We’re a dynamic, growing, equal-opportunity employer where employees discover that a career can become a calling.

Position Overview

• Primary job function is to manage all aspects of the functions of the kiosk.
• Targeted sales achievement Merchandising/promotional activities
• Customer service and retention, Audits, Employee training, Inventory management, Cash handling, reconciliations and deposits
• Customer satisfaction measured by surveys, Store safety and security

Expectations and Duties:

Schedules employees for optimum store performance, including back up plans for peak hours, vacation, sick time, training, etc.

Ensures proper opening and closing of the retail location

Achieving goals by leading the team in inside sales, outside events and outbound marketing.

Drives success by ensuring employees follow the sales process.

Assists customers, handles customer escalations and promotes a positive customer experience.

Assists with the management of the approved store budget by monitoring adherence to customer fee and credit policies/practices.

Assists in the training of all retail staff of company sales procedures/policies, programs, promotions, incentives, etc.

Maintains desired store appearance according to company standards.

Maintain proper and adequate levels of inventory to support sales traffic.

Participates in month-end inventory reconciliation and audits with Inventory/Sales Representative and the Store Manager. Communicate to Internal Audit Manager any inventory discrepancies.

Coaching retail sales staff. Positively influences and motivates all employees by maintaining a team approach in the day-to-day management of all employees. Addresses performance issues to ensure quality and efficiency in the sales process.

Recruiting, selecting and hiring staff.

Conducts weekly staff meetings to communicate company trends, happenings, performance statistics and standards.

Achieves established sales quotas and leads by example in all aspects of the sales process, product knowledge and customer satisfaction/retention.

Managing all aspects of store security and report additional needs or findings to the Store Manager. This includes off duty police officers, video surveillance, bank deposits, etc.

Demonstrates technical competence for products and services sold.

Maintains a relationship with the Operations Management that allows for ongoing knowledge of and participation in development, customer-related issues and resolution of these issues.

Engages in community activities and business development that support business goals.

Shares best practices with other stores.

Desired Qualifications

• Wireless Telecommunications Industry or High Tech Experience.
• 3 or more years of previous operations experience in a management role in a retail sales function.

Job Type: Full-time

Salary: $13.00 to $16.00 /hour

Required experience:

• Retail Management: 1 year
• Retail Sales: 1 year

PREFERRED EDUCATION and EXPERIENCE

Associate's degree (A.A.) or equivalent from 2-year college required. 3 years experience providing administrative support to multiple or team of professionals; ability to determine and respond to conflicting priorities preferred. 2 years…