Mobile Associate, Store-in-Store, Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. They strive to exceed performance targets by doing things the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding support to help customers self-serve and utilize the T-Mobile app.
• Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to be customer ready at all times. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. Carry keys to kiosk cabinets, lock/secure kiosks and assets, and report any loss to management.
• Be customer-obsessed: be energetic, friendly, and engaging with customers. Build rapport, trust, and loyalty with every interaction. Reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail environment preferred

• Customer Satisfaction:
  Passionate about the customer and able to balance customer experience with performance goals.
• Team Building:
  Willingness to work with peers and store leaders, learning and sharing best practices while serving customers and providing resolutions.
• Retail Sales:
  Competitive drive and confidence to succeed in a fast-paced sales environment.

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $17.50, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

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