Shift leader, Restaurant​/Food Service

Pay Transparency

Earn between $15.25 and $15.75 per hour plus digital tips!*

Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are a nationally recognized neighborhood sandwich shop with over 400 locations across the United States.

The Shift Leader leads and behaves according to Potbelly values. They manage and develop associates to execute outstanding product quality and customer service, build sales and control costs for each shift.

• Lead team members on shifts, including efficient assignment of tasks while providing feedback
• Ensure all security procedures are followed
• Ensure back‑of‑the‑house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints/issues
• Others duties as assigned

• Competitive pay!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

• You want to delight customers with great food and good vibes
• You are friendly and customer service oriented
• You have strong written and verbal communication skills
• You enjoy problem‑solving
• You enjoy higher levels of noise from music, customer and employee traffic
• You love working in a fast‑paced environment
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You can handle the heat of the kitchen – knife skills are a plus!
• At least 18 years old
• A minimum of 1 year supervisory experience in a restaurant or retail environment preferred
• Ability to stand/walk for 8‑9 hours or as needed
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois Applicants – all IL employees must become food safety certified within 30 days of employment

Applications must be submitted by 12/15/2025 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need.

We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.