Operations Manager

Starting pay: $50,000 - $55,000 annually

The operations manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales and profits. This is accomplished primarily through: hiring, training, and motivating franchise employees; controlling costs; managing daily franchise operations; and consistently exceeding customer expectations. The Operations Manager ensures the franchise is consistently operating in compliance with the franchise agreement, TWO MEN AND A TRUCK system standards, and applicable laws and regulations.

Responsibilities

* Promotes and protects the TWO MEN AND A TRUCK brand

* Reviews performance data to measure productivity and goal achievement and to determine areas needing improvement

* Determines staffing requirements, interview, hires and trains new employees, or oversees these processes

* Responsible for employee accountability and adherence to franchise and system standards and policies

* Directs employee scheduling and aids in dispatch of movers and drivers

* Promotes a positive safety culture through participation in monthly all staff safety meetings and monthly safety committee meetings

* Conducts weekly safety spot checks to ensure all jobs are completed to TWO MEN AND A TRUCK standards

* Reviews employee time off requests for the schedule

* Closes out Sales Orders for Genesee offices within the two-day policy stated by corporate

* Responsible for employee development and corrective action programs

* Coordinates and directs the fleet maintenance and equipment/box inventory programs

* Ensures compliance with all DOT regulations and FMCSA guidelines

* Implements and maintains proper DOT program using electronic logging devices

* Handles customer concerns and supervises damage resolution process

* Manages the customer satisfaction and referral ratings in customer service

* Responsible for being the "on-call" emergency contact outside of normal business hours

* Participates in regular training and development programs offered through STICK MEN UNIVERSITY to further the knowledge of the system; continually develops franchise team to better individuals as well as the franchise

* Oversees employee evaluations and provides employees with developmental feedback

* Covers as a Mover or Driver when staffing requires

* Actively participates in community, industry or other relevant associations as needed

* Develops strategic sales growth plans with the General Manager to ensure revenue and profit objectives are met

* Regularly reviews year over year sales metrics to identify trends and opportunities

Requirements

* A minimum of 3 years of business, management, or other relevant experience is required; TWO MEN AND A TRUCK or moving industry experience is preferred

* Excellent oral and written comprehension and communication skills

* Excellent organizational and time management skills

* Demonstrated ability to lead by example to motivate, develop, and direct people

* Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action

* Strong decision-making ability

* Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values

* Must be proficient with the following Microsoft applications:
Excel, Word, Outlook

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Flint, Michigan. The employer at this location is JARRS Inc.