Operations Manager

Starting pay: $50,000 - $55,000 annually
. The operations manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales and profits. This is accomplished primarily through: hiring, training, and motivating franchise employees; controlling costs; managing daily franchise operations; and consistently exceeding customer expectations. The Operations Manager ensures the franchise is consistently operating in compliance with the franchise agreement,
TWO MEN AND A TRUCK® system standards, and applicable laws and regulations.

• Promotes and protects the TWO MEN AND A TRUCK® brand
• Reviews performance data to measure productivity and goal achievement and to determine areas needing improvement
• Determines staffing requirements, interview, hires and trains new employees, or oversees these processes
• Responsible for employee accountability and adherence to franchise and system standards and policies
• Directs employee scheduling and aids in dispatch of movers and drivers
• Promotes a positive safety culture through participation in monthly all staff safety meetings and monthly safety committee meetings
• Conducts weekly safety spot checks to ensure all jobs are completed to TWO MEN AND A TRUCK® standards
• Reviews employee time off requests for the schedule
• Closes out Sales Orders for Genesee offices within the two-day policy stated by corporate
• Responsible for employee development and corrective action programs
• Coordinates and directs the fleet maintenance and equipment/box inventory programs
• Ensures compliance with all DOT regulations and FMCSA guidelines
• Implements and maintains proper DOT program using electronic logging devices
• Handles customer concerns and supervises damage resolution process
• Manages the customer satisfaction and referral ratings in customer service
• Responsible for being the “on-call” emergency contact outside of normal business hours
• Participates in regular training and development programs offered through STICK MEN UNIVERSITY® to further the knowledge of the system; continually develops franchise team to better individuals as well as the franchise
• Oversees employee evaluations and provides employees with developmental feedback
• Covers as a Mover or Driver when staffing requires
• Actively participates in community, industry or other relevant associations as needed
• Develops strategic sales growth plans with the General Manager to ensure revenue and profit objectives are met
• Regularly reviews year over year sales metrics to identify trends and opportunities

• A minimum of 3 years of business, management, or other relevant experience is required; TWO MEN AND A TRUCK® or moving industry experience is preferred
• Excellent oral and written comprehension and communication skills
• Excellent organizational and time management skills
• Demonstrated ability to lead by example to motivate, develop, and direct people
• Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
• Strong decision-making ability
• Understanding of and commitment to customer service and the TWO MEN AND A TRUCK® core values
• Must be proficient with the following Microsoft applications:
  Excel, Word, Outlook

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Flint, Michigan. The employer at this location is JARRS Inc.