Patient Care Coordinator

Overview

Company: Otto Bock Patient Care, LLC

Department: Clinical ·
Location: Flint, MI ·
Type of position: Full-time ·
Remote possible: On-site

Start from: 02/16/2026

We are part of Ottobock.care and are seeking a Patient Care Coordinator (PCC) in our Flint, MI office. PCCs play a vital role in each patient’s visit, from greeting patients to ensuring scheduling and documentation run smoothly so patients can move through life with confidence and independence.

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, and required medical documentation via live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through live/phone communication, fax, and email as appropriate.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

• High school diploma or equivalent.
• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Customer service experience.

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• 401k match up to 3.5%
• Company-paid life insurance policy
• Generous Paid Time Off
• 7 Company holidays
• Floating holidays
• Daily Pay
• 100% company-paid short & long-term disability

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