Executive Health Concierge Coordinator - Center Athletic Medicine Detroit

Executive Health Concierge Coordinator - Center for Athletic Medicine - Full Time - Detroit

Center for Athletic Medicine | Henry Ford Health

At Henry Ford Health, we believe exceptional care goes beyond clinical excellence—it’s about the experience. The Executive Health Concierge Coordinator plays a pivotal role in delivering a seamless, high-touch, white-glove experience for our international and executive health patients within the Center for Athletic Medicine.

This role serves as the primary point of contact from the initial inquiry through the completion of care, ensuring every detail is thoughtfully coordinated. If you thrive in a fast-paced healthcare environment, excel at relationship-building, and take pride in delivering elevated customer service, this role offers a unique opportunity to make a meaningful impact.

The Executive Health Concierge Coordinator is responsible for managing and coordinating all international and executive health inquiries, visits, and services—both inpatient and outpatient. Acting as a trusted liaison and patient advocate, this role ensures a smooth, personalized experience by collaborating closely with patients and families, physicians, administrative leaders, and internal departments across Henry Ford Health.

This position blends administrative excellence, high-level customer service, and liaison responsibilities to support an elite patient population with professionalism, discretion, and care.

Serve as the primary coordinator and point of contact for international and executive health patients from initial request through completion of care

Coordinate all aspects of the patient experience, including scheduling, procedures, medical records, pricing, and concierge services

Act as a liaison between patients, families, clinical teams, non-clinical teams, and third-party partners

Advocate for patients and families while maintaining clear, constructive communication across all stakeholders

Ensure timely follow-up and continuity of care for all coordinated services

Partner with department leadership to support goal development, workflow optimization, and process improvement initiatives

Maintain a professional, customer-focused presence while managing multiple priorities and urgent requests

Monday–Friday, day shift

Open and responsive to urgent matters as needed

Business attire required to support a professional, executive-level environment

Education & Experience

Minimum of 3 years of progressively responsible experience in a healthcare setting

Proven experience improving patient-centered processes, operational efficiency, or service delivery

Experience working with an electronic medical record (EMR)

Familiarity with appointment scheduling and payment collection

Exceptional interpersonal, customer service, and communication skills

Strong organizational abilities with the capacity to manage multiple priorities and deadlines

High level of professionalism, discretion, and culturally appropriate etiquette

Strong verbal communication skills, both in person and via telephone

Demonstrated problem-solving and critical-thinking abilities

Proficiency with common computer applications and healthcare IT systems

Additional Information

• Organization:
  Henry Ford Medical Group
• Department:
  Executive Health - CAM2
• Shift: Day Job
• Union Code:
  Not Applicable

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care…