Teller Float

Position Title

Teller I Float

Non-Exempt

Branch Manager / Associate Retail Market Manager

• Medical, Prescription Drugs, Dental, and Vision Insurance
• Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment
• 401(k) with a Match
• Basic, Voluntary, and Dependent Life Insurance
• Paid Time Off
• Paid Bank Holidays
• Workplace Wellness Programs
• Employee Assistance Programs
• Tuition Reimbursement

To create a memorable experience that delivers consistent and value-added services dedicated to developing lasting customer relationships. Provide teller services including processing transactions such as deposits, withdrawals, cashing checks, and completing change orders with accuracy. Utilize knowledge and judgment to assure the validity of transactions processed, referring questionable items to an Assistant Branch Manager or above. Maintain a professional appearance in both dress and behavior.

• Perform Southside Bank's customer service standards with each customer interaction.
• Consistently perform with accuracy and efficiency to build customer confidence and trust.
• Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.
• Meets or exceeds all operational and sales goals determined by retail management to include balancing, and attendance and others as applicable.
• Complete customer thank you calls and follow up of problem resolution as directed by management.
• Know the products and services offered by the Bank with the ability to recall and explain key benefits to the customer.
• Recognize each customer transaction as a cross-sell opportunity. Identify and respond to the needs of new and potential customer by listening and clarifying their needs. Direct customers as needed to other Southside departments.
• Maintain the security and confidentiality of all sensitive Bank information.
• Accurately communicate account information to customers.

• Must be able to commute throughout the hired Region to the various Branches that have a staffing need.
• Understand and agree to abide by the policies and procedures established at Southside Bank.
• Follows established policies and procedures to avoid fraudulent activity (verify identification, review account history and recourse, etc.).
• Follows compliance procedures and verifies accuracy of reporting applicable transactions such as CTRs, SARs, monetary logs, and Reg CC holds.
• Maintain cash drawer limits and responsible for meeting the balancing standards of the cash drawer on a daily basis, working in accordance with the Teller Over/Short Policies. Ensure that all cash outages are reported to management.
• Accept and verify customer deposits.
• Cash checks and process less cash transactions within authorized limits; obtain supervisor's approval to process transactions which exceed authorized limits.
• Perform special services as requested by customers, such as selling official checks, process cash advances and loan payments, completion of stop payments and cardholder claim statements and redeem savings bonds with accuracy.
• Continue professional development through training, seminars, membership in professional associations, as applicable.
• Understands and agrees to abide by the policies and procedures established at Southside Bank.
• Must comply with all applicable laws and regulations.
• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank's Information Security Program.
• Responsible for complying with audit policies and procedures as they pertain to this position.
• Perform collection item processing such as dealer drafts and foreign items.

• Maintain a positive and caring atmosphere for customers and employees consistent with the Southside Bank's mission, CORE Values, and Blue Book culture guide.
• Contribute to a positive team environment with peers in and out of the branch.
• Assist with opening and closing duties.
• Perform additional duties as assigned or directed.

• Participates in…