Customer Success Engineer

Founded in 2023, Flint is an AI-powered platform built for schools. In just two years, we’ve partnered with 250+ schools across the U.S. and internationally, and we’ve doubled revenue in the last six months.

We’re now focused on strengthening the foundation of our Customer Success function to ensure schools are supported, engaged, and successful as we scale.

This is a rare opportunity. You won’t be stepping into a fully formed machine—you’ll help design how Flint supports schools as we grow to thousands of customers.

We’re looking for a Customer Success Engineer who cares deeply about customer outcomes and is excited to use systems, automation, and AI to deliver them better at scale.

You’ll work closely with the Head of Customer Success to both run and evolve our CS motion. You’ll own real accounts, real renewals, and real outcomes—and help design the machinery behind them.

Our customers are schools: teachers and administrators navigating AI for the first time. They need someone who listens well, explains clearly, and shows up consistently—and a team that gets smarter and more scalable every month.

This role is not a fit if you want a fully built-out org with fixed processes and a narrow lane. It is a fit if you like ownership, ambiguity, and building the plane while flying it.

The world has changed irreversibly. At Flint, we believe every role should be AI-native
. That means using AI not just as a feature we sell, but as a core part of how we work: writing, analyzing, supporting customers, engaging users, building workflows, and scaling impact.

This role has two parts
:

You’ll operate as a hands-on Customer Success owner:

Creating and Running Group Instruction Webinars for Users

Writing help content

Learning exactly what drives retention, adoption, and NRR

Once you understand what moves the needle, you’ll help automate, systematize, and scale it:

Build systems that turn Customer Success from a support function into a core driver of retention and growth.

Build AI-assisted workflows

Improve tooling and processes

Help the team influence outcomes at scale, not just one email at a time

This is a builder role inside Customer Success
—not just support, not just ops.

Own inbound customer communication via Intercom and email

Manage a portfolio of school accounts, ensuring adoption, value realization, and successful renewals

Own renewal conversations and help drive retention and expansion

Triage customer issues, coordinate with Product and Engineering, and make sure nothing falls through the cracks

Run and improve scaled CS initiatives: customer webinars, product updates, help center content, and teacher PD sessions

Surface customer insights to Product, Marketing, and Engineering

Identify repetitive, manual, or high-leverage CS workflows and help automate them

Use AI tools (and build lightweight internal systems) to improve speed, quality, and consistency of customer work

Help evolve our CS tech stack (Hub Spot, Intercom, Mixpanel, integrations) into a real operating system

Build processes and playbooks that let the team influence outcomes at scale

Partner with the Head of CS on designing how Customer Success works as Flint grows

You have ~1–3 years of experience in Customer Success, Support, Ops, Rev Ops, or a similar customer-facing, systems-adjacent role

You’re AI-native by default
: you use tools like ChatGPT and/or Claude regularly to think, write, analyze, and work faster (bonus points if you use Open Claw)

You care about outcomes, not just activity
—retention, adoption, and customer impact actually matter to you

You like doing the work and stepping back to ask: “How do we make this scalable, faster, or less manual?”

You’re highly conscientious: you take ownership, follow through, and don’t drop balls

You communicate clearly and build trust quickly—especially with educators and administrators

You’re organized, proactive, and comfortable operating in ambiguity while things are still being built

Experience in education (teaching, special education, or EdTech)

Early experience in customer success, support, operations, or marketing

Comfort working with CRMs, support tools, or analytics platforms

Meaningful early-stage equity

Health and dental insurance

The opportunity to shape how Flint supports schools as we scale

Report directly to the CEO

Direct collaboration with the Head of Customer Success