Tesco Shift Leader - Express

Availability Window

Shift leaders need to be available as per the following windows each week. We schedule contracted hours within these times and provide 3‑week notice of shift dates.

• Sun: 14:15 – 23:15
• Wed: 05:30 – 14:30
• Thu: 05:30 – 14:30
• Sat: 14:15 – 23:15

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we also have opportunities for this.

Customers are at the heart of everything we do.

It takes great people to run one of our stores, and a great Shift Leader to support them all and keep things running smoothly. From helping customers to ensuring store operations stay on track, being a Shift Leader at Tesco is a rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities every day.

• Work in a fast‑paced retail environment, with a wide range of products.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Be there for customers, listening to them and helping to ensure they leave the store with what they came for.
• Look for ways to improve service, including coaching colleagues and giving feedback to the team.
• Guide and support colleagues in‑store, ensuring it stays a safe place to work and shop.
• Maintain a great understanding of how your store is performing, and assist managers in delivering actions that help improve the running of the store.
• Lead from the front, and set a great example for your colleagues in everything you do.

Please note you need to be 18 or over to apply for this role.

• Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
• Supporting colleagues, ensuring they deliver daily priorities and take regular breaks.
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety.
• Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
• Keeping the store always clean, tidy and well‑presented.
• Supporting managers to coordinate seasonal, community and charity events.
• Contributing to a great team atmosphere, that's inclusive of everyone.
• Providing great customer service, by listening to our customers and putting them first in everything you do.
• Keeping the team well‑informed and up to speed on any communications, changes or updates.
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations.
• Coordinating store improvements, and removing obstacles that might be getting in the way of great service.
• Following health and safety routines and procedures, and ensuring colleagues do the same.
• Recognising and celebrating colleagues within the team who are providing great service.
• Being a great role model, consistently delivering thoughtful customer service that ensures every customer's needs are met.
• Building strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere.
• Being a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date.
• Being comfortable taking the lead, and overseeing the store in the absence of your manager.
• Being a good decision maker, flexible in thinking, and comfortable handling change to ensure everything we do is right for customers and colleagues.
• Being motivating, so you can inspire your team to deliver beyond expectations.
• Being curious, always on the lookout for ideas and opportunities to serve our customers, communities and planet a little better every day.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better everyday." Serving means more than a transactional relationship with our customers.…