Aged Debt Collections Agent

We’re looking for a motivated and customer‑focused Aged Debt Collection Agent to join our growing team. In this role, you’ll work directly with customers to resolve aged debt balances, agree repayment plans, and rehabilitate accounts all while delivering excellent customer service and operating within regulatory guidelines.

• Working hours – Monday to Friday
• Buy & Sell Annual Leave Scheme
• Company Pension
• Referral program
• Free onsite parking
• Employee Assistance Programme (EAP)
• Employee Recognition Incentives
• Company events
• Monthly dress down days
• Tea & coffee facilities & On‑site Canteen
• Local discounts / benefits
• Early Finish Fridays

• Proactively contact customers to discuss their accounts and outstanding balances
• Collect debt by taking payments and agreeing suitable repayment plans
• Resolve account issues including:
  • Credit adjustments and reissues
  • Direct Debit reinstatements
  • Meter reads
  • Change of Tenancy (COT) investigations
  • Opening move‑out tickets
  • LTD company searches and COT paperwork follow‑ups
• Identify reasons for non‑payment and adapt your communication and negotiation style accordingly
• Maintain accurate and up‑to‑date customer records in line with company guidelines
• Build and maintain positive customer relationships, securing timely payments and rehabilitating accounts
• Proactively review customer accounts to identify potential future issues and liaise with internal departments to resolve them
• Provide detailed account reviews on aged debt
• Escalate accounts to third‑party partners when required
• Ensure all activity is compliant with internal processes and regulatory standards

• Previous experience in a debt recovery preferred but not essential
• Experience with in the energy/ utilities sectors would be beneficial
• Experience in collection call handling
• Target driven and self‑motivated to succeed
• Patience, empathy and commitment to providing the best customer care and quality service
• Strong telephone manner
• Working knowledge of Microsoft Excel
• Self‑starter and able to identify & develop solutions
• Driven by a desire to make improvements
• Experience of working in a fast‑paced environment
• Able to work on own initiative
• Logical and methodical approach to problem solving
• Able to work autonomously as well as part of a team
• Ability to communicate with other departments.

Who are we?

At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business’s unique energy needs are met with precision.