Senior Support Advisor

Senior Fleet Support Advisor – Seven Asset

We are recruiting a Senior Fleet Support Advisor to join our team in Ipswich, Suffolk for a full‑time, permanent position.

• Competitive Salary: £32,000 – £37,000 per annum
• Holiday: 20 days, increasing to 25 with length of service
• Life assurance from day one
• Pension enrolment after 3 months
• Birthday off
• Free 24‑hour employee assistance programme
• Free health & wellbeing subscription
• Town centre office
• Dress for your day policy
• Free parking

The Senior Fleet Support Advisor will manage vehicle breakdowns, customer enquiries, and fleet administration to ensure minimal vehicle downtime and high levels of customer satisfaction. You will take ownership of tasks, update and maintain live VOR (Vehicle Off Road) and defect boards, liaise with suppliers and customers, and support operational reporting.

This role includes occasional weekend/evening or out‑of‑hours (from home) cover on a rolling rota. Usual working hours for this role will be Monday to Friday, alternating between 07:00–16:00 and 09:00–18:00.

• Take ownership of tasks to ensure completion to a high standard
• Manage vehicle breakdowns, customer enquiries, recalls, and maintenance bookings
• Monitor and update VOR and defect boards, process estimates and proformas, and maintain accurate records in company systems
• Liaise with suppliers and clients, ensuring issues are resolved promptly and recharges processed correctly
• Produce and maintain management reporting, cost tracking, and historical vehicle maintenance records
• Support the Operations Manager with delegated activities and contribute to efficiency improvements
• Maintain compliance with company policies and industry standards, including road transport legislation
• Work collaboratively with colleagues and provide support where required

As a Senior Fleet Support Advisor you will have experience in workshop, fleet, or parts engineering, along with an excellent telephone manner and strong customer service skills. Confidence using basic IT systems, attention to detail, and the ability to work in a fast‑paced environment are essential. You should be flexible, self‑motivated, and comfortable working both independently and as part of a team.

Strong communication skills, experience in management reporting, a professional approach, and a passion for customer service are key to success in this role.

With over 25 years of industry knowledge, Seven Asset is committed to delivering efficient, reliable fleet operations with a customer‑focused approach. This role offers the opportunity to work within a supportive team environment and contribute to operational excellence.

If you have the relevant skills and experience for the Senior Fleet Support Advisor position and would like to be considered, please apply by submitting an up‑to‑date CV as soon as possible. We look forward to hearing from you.

No recruitment agencies, please.