Senior Support Advisor Job Fleet area,England UK,Engineering

Seven Asset are looking to appoint an experienced Senior Fleet Support Advisor to join our busy Operations team.

Do you have previous technician experience and are looking for a customer centric role? If the answer is YES then we want to hear from you!

What Can We Offer You?

The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
20 days holiday which increases with length of service, up to 25 days
Life assurance from day one
A day off for your Birthday
Free 24-hour employee assistance program
Working various shifts Monday – Friday alternating between 07:00 – 16:00 and 09:00 – 18:00
Town Centre office

What We Need From You?

Workshop, Parts or Fleet Engineering Experience required
Excellent telephone manner and customer support skills
Comfortable with basic IT operating systems
To be able to work in a fast-paced environment
To complete all tasks to a high standard
Ability to work on your own initiative
Possess good all round team player capabilities
Good interpersonal and communication skills
High levels of attention to detail in regards to checking current and historical data
Management Reporting
Passion for a customer centric and people orientated based role

Responsibilities and Duties to include:

To ensure you take ownership of whichever task you are given to complete.
To deal with vehicle breakdowns and customer enquiries while ensuring that vehicle downtime is kept to a minimum.
To answer all incoming calls in a timely and professional manner.
To update and manage the live VOR (Vehicle off road) and roadside breakdown boards.
To respond to the main operations defect’s email address.
To maintain an up-to-date knowledge of preferred suppliers.
To ensure all inbound enquiries are redirected to the correct departments.
To book customers in for manufacturer recalls and ensure they are completed promptly.
To keep the relevant technical fleet engineer and line manager fully informed of all customer and supplier issues as soon as possible.
To maintain a list of outstanding costs and continually chase suppliers to ensure they are kept to a minimum.
To competently check the vehicles current status and historical repairs for repeated mechanical issues.
To understand the authorisation escalation process.
To inform all clients of re-charge items as soon as possible, following the correct recharge procedure.
Provide periodic weekend/evening office cover including out of hours cover from home (rota based) – Weekend as escalation point.
To elevate any suppliers who are not performing to your line manager.
To maintain relationships with customers and suppliers alike.
To be a team player who assists and supports other colleagues.
To update the main computer system with job details, costs & information.
To process both estimates & proformas, ensuring the suppliers are adhering to their SLAs for both parts and labour.
To maintain and improve a high standard of maintenance as defined by current road transport legislation and company standards
To keep aware of industry standards and new design developments, making recommendations for efficiency and cost improvements
To constantly seek ways of making the business more efficient and cost effective within the constraints of the budget
To assist the Operations Manager and to take responsibility for various activities as delegated
Innovate and challenge the status quo

NO AGENCIES PLEASE
FEEL LIKE THE RIGHT FIT FOR SEVEN GROUP? APPLY TODAY!

Please get in touch with any questions. To apply please submit an up-to-date CV either via our online form or email us.

With over 25 years of industry knowledge, dealing with independents and multi-national companies, we have built a vast portfolio.

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