Customer Service and Installations Co-ordinator

We are a well established company with 30 years experience who specialise in the design, manufacture and installation of equipment to a range of clients. We employ over 40 people in our Fleet offices and are seeking an individual to assist and cover a maternity leave as a Customer Service and Installations Coordinator. The role would suit candidates with strong customer service experience, ideally gained within a B2B environment, service scheduling, Co-ordinator or similar type of role.

However, we can provide full training if you have strong office based customer service skills gained from another type of role. Working Monday to Friday 9am - 4pm, we offer a competitive hourly rate based on experience plus holiday pay and free onsite parking.

Reporting to the Operations Supervisor and working in a small team, the role of Customer Service and Installations Coordinator is responsible for customer liaison from the point of order until completion of the project, communicating with the customer, installation dates and ensuring the customer is kept informed as the project proceeds. In addition, they will support the installation supervisors communicating with on-site contractors and installation teams.

The key duties of the role are as follows:

• Communicate via telephone and email with customers regarding live projects

• Assist with the scheduling of work for installation teams

• Create installation packs for sending to installation teams

• Being the first point of contact for customers with issues or concerns during installations

• Support the Contracts Managers with administration tasks

To be suitable for the role you will hold the following:

• Excellent communication skills with a positive, customer focused attitude

• Good administration and organisational skills

• Ability to manage one’s time effectively and work with minimum supervision

• Computer literate – Basic Microsoft Packages Word/Excel/Outlook

• Experience of working in an office environment and as part of a team

With customer satisfaction at the heart of everything we do, with approximately 70% of our revenue coming from returning customers this role requires good organisational skills as well as excellent written and verbal communication skills along with someone who enjoys working in a fast-paced environment, coordinating installations, and providing excellent customer service while working closely with colleagues, customers, and installation teams.

In return we can offer a Monday to Friday working pattern working the hours of 9am - 4pm, a friendly team environment, on site parkin, weekly pay and a long term temporary maternity cover role starting asap for a well established and reputable company.

Please submit your CV asap for immediate consideration