Global Category Director, Travel

Overview

PURPOSE OF THE ROLE The Global Category Director, Travel & Fleet is responsible for defining, leading, and executing the global procurement and operational strategy for all Travel and Fleet-related categories across JLL’s corporate spend. This role ensures delivery of best value, operational excellence, risk management, and sustainability outcomes to support JLL’s global business objectives. The role reports to the Head of Corporate Procurement and is a key member of the Corporate Procurement Leadership Team.

It requires close collaboration with senior stakeholders across Finance, ESG, Business Line COOs, and Global Operations, and leadership of a global operational team supporting JLL’s travel programme and fleet strategy.

Major Responsibilities

• Establish, lead, and execute global category strategies for Travel and Fleet, including strategic sourcing, supplier management, commercial frameworks, and demand management, aligned to JLL’s corporate objectives. The role has 4 procurement managers and 1 global travel manager reporting into it.
• Develop and implement sourcing and category management strategies to optimise cost, service quality, risk, and sustainability outcomes across all Travel and Fleet spend.
• Lead complex global and regional sourcing initiatives, including supplier selection, commercial negotiations, and contract structuring for critical, high-value arrangements.
• Monitor global market trends, supplier capabilities, and emerging innovations to inform procurement strategy and maintain JLL’s influence within the Travel and Fleet supply markets.

• Oversee the global travel operations function, ensuring the effective delivery of travel services supporting over 140,000 business trips annually.
• Manage the cost centre budget, ensuring cost control, transparency, and value delivery while maintaining a high-quality traveller experience.
• Ensure robust governance, policies, and controls are in place for Travel & Expense (T&E) activity, aligned with JLL standards and compliance requirements.
• Partner with Finance and P2P stakeholders to drive alignment across procurement, payment, and expense management processes.

• Lead emissions data collection and reporting across Travel and Fleet categories to support JLL’s ESG and regulatory reporting requirements.
• Partner with ESG leaders and stakeholders to develop and deliver strategies that support JLL’s sustainability commitments, including the transition towards a zero-emissions fleet.
• Embed sustainability criteria into sourcing, supplier management, and operational decision-making across the category portfolio.

• Act as a trusted advisor to senior stakeholders, including Business Line COOs, providing insight, reporting, and recommendations on Travel & Fleet spend, performance, and risk.
• Support Business Lines with reporting, monitoring, and optimisation of T&E spend, ensuring alignment with global policy and business objectives.
• Build strong cross-functional partnerships with Finance, ESG, HR, Legal, Risk, and Technology to deliver integrated outcomes.

• Lead and develop a strategic and operationally focused team, driving high performance, engagement, and continuous improvement.
• Set clear objectives, performance metrics, and development plans for team members.
• Contribute to the evolution of the Corporate Procurement function, supporting capability building, governance, and best practice as a member of the procurement leadership team.

• Establish and maintain strong supplier governance, performance management, and risk mitigation frameworks.
• Report on category performance, savings, value delivery, ESG outcomes, and stakeholder satisfaction.
• Ensure procurement policies, standards, and controls are consistently applied across all Travel and Fleet activities.
• Undertake any other duties that may reasonably be requested by your line manager.

Ideal Experience

• University degree or equivalent
• CIPS/ISM accreditation is…