Front Desk Monitor

Front Desk Monitor – Associated Asset Management (AAM)

Description
:
Primarily responsible for answering the phone lines, managing the front entrance, and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face‑to‑face.

• Provides direct receptionist support to all on‑site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Administrative support team member who works with the on‑site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Monitors pickups/deliveries.
• Assists with events.
• Performs other related duties as directed.

• Excellent customer service and communication skills.
• Ability to offer support to administrative staff with ever‑changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast‑paced environment.
• Ability to proficiently utilize computer programs and company database systems toqqing MS Office (Excel, Word and Outlook), internet and e‑mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooper Turquence within the department as well as with other departments.

• Sitting at workstation utilizing a computer in an office setting.
• Setting up, taking down and stacking tables and chairs.
• Ability to lift up to 15 lbs.

Employment type: Part‑time

Seniority level: Entry level