Case Worker - Community Services - Health and Human Services

Nature of Work

Under general supervision performs work of moderate difficulty in social services case management for low‑income clients; performs related work as assigned.

Ideal candidate would be knowledgeable in working with diverse populations and varying socio‑economic backgrounds. Have an understanding financial empowerment and local resources.

This position is based in Page, AZ

• Interviews and elicits pertinent information from persons applying for assistance
• Conducts comprehensive assessments with individuals and families to identify strengths and areas of need
• Interprets rules and regulations regarding eligibility for a range of programs
• Works with clients to develop individualized case plans, including specific goals and success strategies
• Provides referrals and information about other service providers, alternative assistance available, client responsibility and appeal rights
• Supports clients in meeting short and long‑term goals throughout the term of the case plan
• Maintains and works with funding allocations
• Provides follow‑up and case plan review and revision as needed
• Coordinates services with other agencies and makes presentations
• May conduct home visits
• Compiles data to prepare records and reports
• Attends required meetings and trainings

Essential functions of this position include: driving; sitting for computer entry, typing, answering telephones, etc; working with and around other staff, administration, inmates and citizens, etc; dealing with interruptions; repetitive motion (hand / wrist) for computer and phone work; vision acuity (near / far); hearing and speech for ordinary conversation; touch and finger dexterity for using radios, intercoms, telephones and computers.

Four years of progressively responsible experience in social services work OR

• Associate degree in a related field working with children and families and three years of progressively responsible experience in social services work OR
• Bachelor's degree in a related field working with children and families and two years of progressively responsible experience in social services work OR
• Any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.

• If the position is in Community Services department, then a fingerprint clearance card is required.

• Must obtain an Arizona driver's license by date of hire and maintain it throughout employment. Final job offer will be contingent upon a satisfactory 5‑year Arizona Motor Vehicle Report.

• Case Management Experience
• Experience with Income Eligibility
• Experience Working with Crisis Situations
• Bilingual
• Bachelor's Degree

This position is safety sensitive. This position is non‑exempt from overtime.

Working knowledge of:

• Challenges and needs of the low‑income population
• Available community resources
• Methods and procedures used in determining eligibility for social services
• Funding allocations
• Interviewing and investigative techniques
• Principles and practices of case management

Skill In:

• Eliciting information through intake screening interviews and financial documentation
• Interpersonal communication with culturally diverse clients
• Operation of various office equipment, including applicable software

Ability To:

• Assess the needs of low‑income people and identify appropriate solutions
• Demonstrate tact, initiative, and sound judgment under challenging circumstances
• Work well with people of diverse social, cultural, and economic backgrounds
• Maintain strict confidentiality
• Prepare and maintain accurate documentation and records
• Work safely and support the culture of workplace safety
• Establish and maintain effective working relationships with employees, other agencies, service providers, and the public
• Follow written and verbal instructions
• Communicate effectively verbally and in writing

Coconino County is an Equal Opportunity Employer. Ameri Corps, Peace Corps and other national service alumni are encouraged to apply.

Coconino County offers a comprehensive employee benefits package to regular employees working 30 or more hours per week that includes:

• Vacation/Annual Leave
• Sick Leave
• 10 Holidays Per Year
• Health Care Insurance
• Dental Plan
• Vision Plan
• Group Life Insurance
• Pre‑Tax Deduction Plan
• Sick Leave Conversion Plan
• Personal Day Purchase Program
• Vacation Sell Back Program
• Tuition Reimbursement Program
• Wellness Program
• Long‑Term Disability
• Arizona State Retirement System
• Employee Assistance Program
• On‑going Training Opportunities
• Free bus transportation/ Eco Pass bus pass

• Dependent Medical, Dental, and Vision
• Supplemental Life (for employees & dependents)
• Flexible Spending Account
• Health Savings Account
• Tax‑deferred investment program
• Accidental and Disability Insurance
• Short Term Disability