Assistant Store Manager

Assistant Store Manager – Ross Stores

Ross is a premier off‑price retail chain with over 2,200 stores and $20.4 billion in 2023 revenue. We provide our customers a continuous stream of high‑quality, on‑trend merchandise at extraordinary savings while delivering a fun, treasure‑hunt style shopping experience.

We value our people and provide a fun, inclusive environment where creativity, teamwork, and growth are celebrated. Our commitment to diversity, equality, inclusion, and community engagement is central to everything we do.

• Success – a winning team that pursues excellence while learning and evolving.
• Career Growth – we develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – we work together to solve hard problems and find the right solutions.
• Diversity, Equality & Inclusion – we celebrate the backgrounds, identities, and ideas of those who work and shop with us.

Responsible for the management and supervision of all areas assigned by the Store Manager and for ensuring that company policies regarding customers, associates, and merchandising are followed. In the absence of the Store Manager, the Assistant Manager leads the entire operation of the Store to ensure that company standards and best practices are consistently met.

• Lead all company best practices and maximize productivity by minimizing steps and touches while working.
• Assist in the analysis of store reports to evaluate controllable expenses and overall store performance.
• Communicate any variances to company standards to the Store Manager.
• Ensure proper scheduling of associates to meet business objectives.
• Ensure compliance with all state, local, and federal regulations.
• Ensure scheduling and completion of all associate cleaning tasks throughout the store, including restrooms.
• Accept special assignments as directed by leadership.
• Responsible for payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.

• Assist in recruiting, hiring, training and developing non‑exempt associates.
• Ensure compliance of Ross personnel policies and procedures.
• Assist with associate relations issues by communicating incidents to the Store Manager or District Manager as needed.

• Assist in the management of and continuous monitoring of actual expenditures to stay within budget.
• Control payroll hours to plan as the primary controllable expense, while adjusting to current business trends.

• Understand that safety is the number one priority and practice safe behaviors in everything they do.
• Ensure all associates understand and can execute emergency operating procedures.
• Maintain adherence to company safety policies and ensure the safety of associates and customers.
• Assist in the facilitation of monthly safety meetings.

• Treat all customers, associates, and other leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times; recognize associates using company recognition programs.
• Execute customer service programs and merchandise presentation programs through associate training and program supervision.
• Supervise and coach retail associates in providing efficient and friendly service at registers, customer service desk, fitting rooms, sales floor, etc.

• Represent and support the company brand at all times.
• Maintain and model a professional appearance in accordance with the company dress code; reinforce the dress code at all times.
• Manage the store to ensure a clean, neat, easy‑to‑shop environment.
• Maintain a high standard of housekeeping with the help of contracted maintenance personnel and Ross associates.
• Ensure scheduling and completion of all associate cleaning tasks throughout the store, including restrooms.

• Ensure recovery, sizing, and markdowns are completed to company standards through teaching, assigning tasks, and following up per best practice.
• Ensure merchandise is…