Customer Service Representative

Minimum Education and Experience

• Minimum Education: High School Diploma or equivalent
• Career Level: Entry Level
• Customer Service experience required

• Background Check and Drug Screening required (Hire Right)
• Local candidates only (must be local at time of submission)
• Must be available for in-person interview within 1 week of posting close
• Must be able to start within 2 weeks of offer

The Customer Service Representative II performs journey-level customer service duties, interacting directly with the public to provide information, resolve complaints, and process service-related transactions. The role requires professionalism, discretion, and the ability to handle complex customer issues by applying policies and procedures.

• Assist customers in person and by telephone with inquiries related to services, programs, licenses, permits, registrations, or eligibility.
• Resolve customer service and billing issues, including complaints and discrepancies.
• Enter, update, and maintain accurate customer records and transaction details.
• Process forms, change-of-address requests, service discontinuations, and related documentation using computer systems.
• Determine service charges, collect payments or deposits, and arrange billing when required.
• Research customer issues, interpret policies, and apply solutions using judgment and discretion.
• Refer unresolved issues to appropriate departments for further review.
• Reconcile cash receipts, prepare deposits, and transmit funds to the bank or state treasurer as required.
• Notify customers of claim investigation results or service adjustments.

• Ability to resolve difficult or sensitive customer complaints
• Ability to follow established guidelines, policies, and procedures
• Attention to detail and accurate record-keeping