Executive Team Leader Service & Engagement; Assistant Manager Front End- Fitchburg, WI

Executive Team Leader Service & Engagement (Assistant Manager Front End) - Fitchburg, WI

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Pay range: $60,000.00 - $.

Target offers comprehensive benefits including health, dental, vision, life insurance, 401(k), employee discount, paid sick leave, holidays, vacation, and more. Find competitive benefits at

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick‑up and drive‑up.

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations.
• Drive total store sales, understanding how team contributes to store profitability.
• Anticipate staffing needs, recruit and plan talent.
• Manage leaders to follow training completion, check understanding and provide continuous educational opportunities.
• Engage in development conversations throughout the Service and Engagement career path.
• Personalize recognition and appreciation to reinforce critical guest service behaviors.
• Establish a culture of accountability through clear expectations and performance management.
• Understand business reporting and guest insights to troubleshoot and follow up on opportunities.
• De‑escalate negative guest experiences and support team to resolve them.
• Own schedules that follow allocation and guidelines to support peak traffic.
• Manage store experience by reacting to staffing or scheduling needs based on guest traffic and sales fluctuations.
• Support frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self‑checkout, order pick‑up, drive‑up.
• Champion physical and digital offerings to inform, educate and promote benefits and features.
• Expect and enable team to stay up‑to‑date on upcoming promotions, brand launches and events.
• Utilize guest survey reporting tools to drive change in key areas and coach/recognize teams.
• Lead the team to deliver an efficient and hassle‑free guest pick‑up experience.
• Work a schedule that aligns to guest and business needs (including early morning, evening and weekends).
• Demonstrate a culture of ethical conduct, safety and compliance; hold team accountable.
• Follow all safe and secure training and processes.
• Address store needs such as emergency, regulatory visits, etc.
• Perform additional duties as needed.

• Enjoy working in a fun, energetic environment managing a team of guests.
• Passion for providing service that makes guests say “I LOVE TARGET!”.
• Excellent interpersonal and communication skills.
• Strong business acumen and ability to manage conflict and hold others accountable.
• Ability to relate with and interact with all levels of the organization.
• Strong cognitive skills including problem analysis, decision making, financial and quantitative analysis.
• Adaptability to current technology needs.
• Capacity to manage workload and prioritize tasks independently and with a team.
• Willingness to work nights, weekends and holidays.

• 4‑year degree or equivalent experience.
• Experience:
  
  setting and planning department monthly/quarterly workload; managing team of hourly team members and leaders; recruiting, selecting and talent management.
• Knowledge of retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing and promotions.
• Experience in service delivery and sales goal attainment.

• Access to all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports and information.
• Handle and move merchandise efficiently and safely, with lifting up to 40 pounds.
• Accurately handle cash register operations and transactions.
• Flexible work schedule and regular attendance necessary.

Learn about benefits eligibility for this role:

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.acc

Mid‑Senior level

Full‑time

Information Technology

Retail