PSH Case Manager Specialist

Title Code: 40

COM
022

Role

Title:

PSH Case Manager Specialist

FLSA Status:
Non-Exempt

Union Status:
None

Job Level: 40

Department: 28 – Community Services CO

Pay Range: $30.24 - $40.91 per hour

Reports To:
Supportive Housing and Stabilization Specialist

Supervisory Responsibilities:
Yes

Revision Date: 3/3/2026

MOC’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

The PSH Case Manager Specialist is responsible for overseeing a team of case managers, providing supervision, training, and quality assurance to ensure effective service delivery. The PSH Case Manager Specialist will assist with complex cases and may hold a case-load of clients with higher needs.

• Guide, mentor, support and train a team of case managers under the direction of the Stabilization and Supportive Housing Specialist.
• Review client files, and documentation ensuring compliance with program requirements.
• Maintain various spreadsheets and tracking systems
• Manage high-needs cases and provide expertise in complex situations.
• Conduct regular supervision.
• Communicate concerns or potential problems to Leadership in a timely manner.
• Attend appropriate meetings and trainings as needed.
• Work collaboratively with community partners
• Perform all other duties as assigned by the Stabilization and Supportive Housing Specialist and/or the Director of Shelter Case Management.

• Minimum four (4) years of experience
• Associate’s or Bachelor’s degree in Human Services, or related field
• Minimum 7 years of human service experience.
• Demonstrated leadership skills
• Demonstrated case management skills.
• Strong written and verbal communication skills.
• Excellent interpersonal skills.
• Proficiency with data reporting systems
• Must be empathetic to the needs of a diverse socio-economic population.

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

• This role is primarily required to be in person, with limited opportunities for hybrid work
• Work must occur between Monday-Friday 8:00am-5:00pm
• Must be able to travel in between work locations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

A salary within the range of $30.24 to $40.91 per hour will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework. MOC offers a competitive benefits package including:

• Health, Dental, and Vision Insurance
• Company Paid Life Insurance and Long-Term Disability
• Flexible Spending Accounts
• 15 Paid Vacation Days
• 12 Paid Sick Days
• 13 Paid Holidays
• Hybrid Work Opportunities
• Student Loan Forgiveness Assistance
• Tuition Remission
• Pet Insurance
• Employee Discounts
• Professional Development Opportunities
• On-Demand early pay access
• Immediate 403b Employer Contribution, 100% Vesting on Day One!

Making Opportunity Count is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.