Veterinary Patient Care Coordinator

Overview

Address: 7712 Crosspoint Commons, Fishers, IN 46038

VCA Advanced Veterinary Care Center in Fishers, IN is adding the role of Patient Care Coordinator to our 24-Hour Specialty and Emergency Center.

Schedule:

Full-time opportunities, 10 am- 8 pm with rotating weekends and some holidays.

Our hospital consists of multiple specialty practices including medical oncology, radiation oncology, neurology, surgery, internal medicine, ophthalmology, advanced imaging, nutrition, physical rehabilitation, and 24-Hour emergency services.

As an ER Patient Care Coordinator you will be a bridge between our medical team and the clients we serve.

• Serve as a key liaison between the emergency medical team and clients, ensuring clear, compassionate, and timely communication
• Provide exceptional client service by welcoming clients, setting expectations, and supporting them throughout their ER visit
• Assist clients with financial discussions, estimates, and payment questions in a respectful and transparent manner
• Conduct follow-up communication with clients after patient discharge to support continuity of care and address questions
• Maintain accurate and complete patient records while efficiently managing administrative and clerical tasks
• Collaborate closely with veterinarians, technicians, and support staff to ensure smooth hospital workflow and operations
• Support a fast-paced emergency environment while maintaining attention to detail and a calm, client-focused demeanor

• Previous experience in a customer service or veterinary setting preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment

• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Free mental health sessions and wellness subscriptions (Headspace and Lyra Health)
• Referral bonuses
• Competitive wage
• Medical, dental, & vision insurance
• Generous pet care discounts
• Life, long and short-term disability insurance
• Paid parental leave
• Paid vacation, sick time, and holiday pay
• 401(k) with company match

Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

We are an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at