Office Support - Health Department; Supplemental

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Job Summary

The Health Department Office Support serves as the first point of contact for residents and visitors, providing courteous, efficient, and confidential registration and administrative support. This position is responsible for registering clients for health services, maintaining accurate records, and ensuring a positive customer experience in compliance with all privacy and public health regulations.

Essential Duties and Responsibilities

• Greet and assist clients in person and by phone in a professional and respectful manner
• Register clients for health department services, programs, and clinics
• Collect, verify, and enter client information accurately into electronic systems
• Maintain confidentiality and comply with HIPAA and applicable privacy laws
• Handle payments, fees, and basic cash handling as required
• Schedule appointments and assist with clinic flow
• Answer general questions regarding health department services and programs
• Maintain organized records and files
• Provide administrative support to health department staff as needed
• Assist during high-volume clinics or public health events, including evenings and weekends

Knowledge, Skills, and Abilities

• Strong customer service and interpersonal skills
• Attention to detail and accuracy in data entry
• Ability to handle sensitive and confidential information
• Proficiency with computers, electronic records systems, and basic office software
• Ability to multitask in a fast-paced environment
• Clear verbal and written communication skills
• Ability to work independently and as part of a team

Minimum Qualifications

• High school diploma or GED required
• Prior customer service, administrative, or registration experience preferred
• Experience in a healthcare or public health setting is a plus

Physical and Work Environment Requirements

• Ability to sit or stand for extended periods
• Occasional lifting of up to 25 pounds
• Work is primarily performed in an office or clinic environment

Schedule

• Hours may vary based on department needs, but not to exceed 15 hours per week
• Regular department hours are 8:30am – 4:30pm Monday – Friday. The supplemental role may work a full or partial shift based on department needs
• Must be able to work evening hours of 1:30pm – 7pm, and an occasional Saturday of 8:30am – 1pm