Advanced Medical Support Assistant

The incumbent functions as an Advanced Medical Support Assistant (AMSA), providing administrative support to the Community Care. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.

The Advanced Level Medical Support Assistant (MSA) position serves as a Consult Coordinator for the local office of Community Care. The MSA works collaboratively with other members of an expanded health care Team including Community providers, Third Party Administrators, pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care. Important interfaces and collaborations also occur with larger health care system providers including VA and Non VA specialists, hospitals, diagnostic and treating facilities, Third Party Administrators, and community based programs.

This position provides medical support responsibilities associated with the Community Care program and is responsible for coordinating medical care for patients receiving treatment outside of the Indianapolis VA Medical Center.

a. Knowledgeably utilizes VA scheduling software including HRMS and Vista in establishing patient appointments within the appropriate desired date.

b. Adheres to CSP protocol on patient outreach attempts and ensures appointments entered in HRMS are accurately reflected in CPRS.

c. Appointments are cancelled/rescheduled according to established protocols and informational note is entered in CPRS.

d. Verifies and updates demographic and eligibility information in computer systems.

e. Refers all questions requiring immediate medical or clinical attention to the appropriate health care team member.

The incumbent utilizes various reports to complete assigned tasks, such as CTM, HSRM, consult reports, and other national, VISN, and locally developed reports. Additional day to day tasks includes, but may not be limited to:

a. Assists in the update, development, and maintenance of program materials, packets, and other printed materials.

b. Assists with the orientation/on the job training of new staff.

c. Completes work orders and contacts appropriate staff when requested to support the environment of care.

d. Prepares correspondence to support the administrative functions of the assigned team; all correspondence is neatly formatted and checked for appropriate spelling and grammar, all documents are the current version, and outgoing Certified mail meets USPS standards.

e. Participates in scheduling/phone audits and reviews to ensure effective scheduling practices.

f.

May have other administrative duties assigned, including but not limited to records management.

The incumbent provides support for the Community Care Section Service and also cross trained in many of the specific job functions of other support staff performing duties such as resulting consults, scanning, and providing front desk coverage. This versatility enables the incumbent to provide cross coverage for time sensitive administrative duties needing completion when those staff with primary responsibility are unavailable.

Work Schedule:

Monday
- Friday 7:30am-4:00pm or 8:00am-4:30pm

Virtual:
This is not a virtual position

Telework:
Not Availability

Functional Statement #:91253A

Permanent Change of Station (PCS):
Not Authorized

Financial Disclosure Report:
Not required

Recruitment Incentive:
Not Authorized