Service Manager

* Manages all automotive service functions by overseeing continuous flow production through the proper implementation of the Integrated Store Operating System.
* Manages parts inventory and outside purchases, including assisting in maintaining stock inventory levels to minimize outside purchases.
* Manages the return of unused parts to vendors, including following up on credits, invoicing, etc.
* Reviews shop area, equipment and teammates for compliance with company safety procedure.
* Is familiar with basic OSHA laws.
* Is responsible for control of store assets in service department area.
* Is responsible for shop safety including, but not limited to, use of and maintenance of safety equipment, i.e. glasses, eye wash stations, first aid kits, etc.
* Oversees the Customer Service Delivery System (CSDS) and Quality Assurance Program in the Service Department.
* Maintains ultimate performance standards and holds vehicle service teammates accountable through performance appraisals.
* Assists technicians in sophisticated diagnostics as needed.
* Manages all automotive service functions.
* Visually reviews all service tickets, prices and prioritizes each ticket while coaching associates on technical and sales skills.
* Conducts intermittent reviews of Service Teammate inspection & service quality with a goal of eliminating documentation errors and missed add on sales opportunities.
* The MVS is the last line of defense for inspection quality with a goal of eliminating documentation errors and missed add on sales opportunities.
* Directly and indirectly hires service department associates.
* Interviews prospective employees, determining qualifications for open positions and assists Store Manager on final employment decisions.
* Supervises the work of technicians and service personnel, planning and scheduling their duties, assigning special work duties, and following up on completion of assignments.
* Ensures that the service department is staffed at the optimum level of number and quality of teammates.
* Creates a highly motivated team environment/climate.
* Is responsible for vehicle service teammate area organization and professionalism to provide both a positive teammate and customer experience (this includes teammate changing areas, stock room, restroom and break areas).
* Develops technicians at every level. Specifically grows lower-level technicians by putting them with the right person to shadow, teaching processes/procedures and ensuring safety so they can develop into a higher-level technician.
* Responsible for vehicle service teammate development through mentoring, leverage of BSRO education opportunities, assistance in certification attainment and communication of career progression opportunities.
* Establishes performance standards and conducts individual employee performance appraisals.
* Conducts group meetings with associates.
* Opens and/or closes the store as required and directed, which includes cash control and asset protection.
* Attends all store, area, and special meetings as required by store or area management.
* As needed, helps to unload merchandise shipments, changes and balances tires in the service department, constructs store displays, and performs other duties that are necessary to meet customer relationship requirements.
* Practices courtesy, honesty, and good judgment with all customers and store teammates.
* Other duties and tasks as assigned by store or area manager.
* Sales floor counters are between (39in. & 44in.)
* Paperwork and printers are between (18in. & 39in.)
* Operate computer to look up parts and materials as well as invoice customers
* Work directly with customers throughout the day
* Retail locations can see between 15 and 55 customers per day depending on the location
* Daily duties involve management of a 3 to 25 bay retail automotive service store. Stores are open 7 days per week, 77 to 91 hours, and constant adjustments in staffing levels are required to handle the fluctuating sales/work flow
* Coaches, leads, and motivates 6 to 21 teammates
* Constantly move about the store sales floor with customers, the stock room which is usually at least two stories, the outside…