Account Solutions Representative​/Senior Account Solutions Representative

Description

Join a Legacy of People Helping People

Serving the South Sound since 1934, TAPCO Credit Union has been built on a simple yet powerful philosophy:
People Helping People. As a not-for-profit financial cooperative, we’re deeply rooted in Pierce County, proudly serving generations of members and our communities.

At TAPCO, our employees are the heart of our mission. We foster a culture of trust, collaboration, curiosity, and respect, where every individual can bring their authentic self to work, grow in their career, and make a meaningful impact. We’re committed to diversity, equity, inclusion, belonging, and accessibility, ensuring that every voice is valued and every team member has the opportunity to thrive.

When you join TAPCO, you’re not just starting a job; you’re joining a community that believes in supporting one another, learning together, and making a difference every day. Come experience the TAPCO difference and help us continue our legacy of service, innovation, and care for our communities.

At TAPCO, our Account Solutions Representatives and Senior Account Solutions Representatives work with past due members to reach a suitable arrangement to restore their loans to current status. These roles go beyond basic collections—team members in these positions build meaningful connections, support financial wellness, and create welcoming environments for every member who needs our support.

While Account Solutions Representatives focus on delivering a high volume of outbound calls to early cycle past due borrowers, Sr. Account Solutions Representatives take on additional responsibilities, including loan workouts, settlements, legal action, member escalations, and mentoring team members.

The starting position and rate of pay are based on the candidates’ experience, qualifications and education.

Embraces and lives TAPCO's Values.

• We are People-Centric
• We are Curious
• We are Inclusive
• We are Collaborative
• We are a Trusted Partner

Member Focus:
Build strong relationships inside and outside the organization while delivering member-centric solutions.

Instills Trust:
Building trust by making good and timely decisions while consistently achieving results, even under challenging circumstances.

Drives Results:
Making good and timely decisions while consistently achieving results, even under challenging circumstances.

Cultivates Innovation:
Creating new and better ways for the organization to be successful even during times of uncertainty.

• Perform transactions and job duties consistently within standards and in accordance with the guidelines of NCUA laws and regulations, and the Fair Debt Collection Act. Attend work related courses, seminars, and pursue a program of self-development.
• Work within legal guidelines to protect the Credit Union and our Members.
• Ensure delinquent accounts are brought current by identifying problems and creating a resolution. Arrange and negotiate new payment schedules, modifications, extensions or other workout solutions.
• Work independently and as a team member with ownership of collection queues. Handle a high volume of calls both inbound and outbound from members and branches. Maintain a high level of confidentiality within the account solutions function and administrative offices relative to any information received directly or indirectly.
• Provide status of delinquent accounts through effective communication, regular reporting, and accurate documentation of all collection efforts.
• Investigate and attempt to locate members that have skipped by contacting and speaking with the borrower's relatives, past employers, third party agencies, and other skip tracing tools.
• Embeds diversity, equity, inclusion, belonging, and accessibility (DEIBA) into your daily workflow.

• Take ownership and responsibility for complicated loan relationships and member/branch escalations.
• Negotiate pay offs, settlements, and conduct analysis on Troubled Loan…